LordSnooty

Thanks guys. I've asked the Retailer for a replacement or refund, so I'll let you know how I go on and whether Raleigh give out any more information about the possible cause of the problem on this particular bike.

The bike has already been returned to Raleigh (after 4 failed repairs by the dealer) and was returned on Saturday - a week without the bike - but after just over 2 miles on Sunday (first day of trying it after return from Raleigh) 4th and 5th gears started slipping again on a very moderate incline that even I can take in top gear with ease on a non-electric bike. I've had it with this Raleigh bike, so I've been in touch with the dealer to ask for a replacement bike or refund so I can purchase a different Ebike. Not had a response from him as yet. But I do have it in writing from a Raleigh Manager, in more than one email, that they expect chain replacement every approximately 300 miles. That's perhaps a good reason for not buying Raleigh in future. I have to say that the tone of Raleigh in their Emails is not what I would expect towards a customer who paid £2000 for an ebike and who has had nothing but trouble since purchase........................................

I have a 4-month old Raleigh Motus Hub Gear Ebike which has suffered from gear problems (slipping gears) since purchase. The chain snapped last week - Raleigh sent me an email stating that they expect the chain to be replaced approximately every 300 miles. With a bike advertised as being capable of long-distance commutes of up to 100 miles (I don't think my commute of 20 miles per day is unreasonable for an Ebike) that would mean changing the chain every 15 days at additional significant cost and downtime off the bike. I think that is absolutely ridiculous and is something which Raleigh should warn their customers about before purchase. I know that my gear problems probably contributed to the chain snap, but I'm just putting it out there that Raleigh expect a chain replacement every 300 miles. My previous Ebike (an Ave Hub Gear) with a similar system managed over 900 miles on the original chain.