discovery

Thank you for the advice will take both back to Halfords and will post result.

The charger is working its showing a green light which according to the manual indicates that the battery has been fully charged. It should show a red light when it is charging the battery but I have never seen this as the bike as only done 40 miles and this was its first full charge. Taking it to Halfords tomorrow to see whats its like on they bike. Just been on Halfords live chat and been told that they have authorised the charger to be changed with one of there new bikes as chargers are not avaiable at this time. If store wont agree and bike in warranty they have authorised to change bike. So hopefully tomorrow problem will be sorted. Thanks

Hi I am having problems with my Suntour Battery Charger EBBC16-PH3602B. When I try and charge my bike the light on the charger shows green which indicates that the battery is fully charged although the battery itself is showing that it is not fully charged. As a result the charger wont charge the battery. I assume I have a faulty charger I have been in contact with my local Halfords to replace the charger, they have told me the charger is not avaiable at this time and dont know when it will be available. As a result I cant charge my battery. I am awaiting response from Halfords Customer Service to clarify situation.The bike is stil under warranty purchased in April 2017. Can anyone tell me 1) where I can purchase another battery charger been on Suntour website but cant find retailer in this country advertising charger. 2) Recommend another type of charger which can be used. Thanks