Kamil

Yes... Mine looks exactly the same - different from what Panda eBikes show on their website. But in my case it works fine so far - I have e-cycled over 600 miles since I've got the kit

I think it's worth mentioning that the battery I've got from Panda eBikes looks completely different than the one displayed on their website. Also, there was an additional invoice in the box with the missing parts that says "Hailong 8.8Ah battery - Chinese cells". Are the DLG cells they claim to use in their batteries Chinese? What is more, I've got an European type plug with the charger - not UK.

I've got the missing parts! I took 25 days full of frustration and uncertainty but I finally received what I paid for. It seems that the company really struggled with some kind of problems and is now trying to catch up. I don't think, however, that there is a justification for not informing customers about what exactly caused the delay. A lot of fuss could be avoided...

I've just received an email from them. It seems that they sent the parcel after all (I've got the tracking number). It's a shame they didn't inform me about it earlier. Anyway, I am going to let you know if everything is fine. The missing parts should arrive tomorrow.

I emailed them and negociated a discount for their kit and the battery and they sent me a PayPal invoice

So... it's Wednesday and I still haven't received the missing parts as Panda eBikes promised. There was no e-mail, no sms, no call, no card left by the courier and, obviously, no parcel waiting for me. It seems they lied to me again. This is a nightmare. Would [uSER=12370]@Panda eBikes[/uSER] like to comment on this?

The kit was purchased from pandaebikes.com and I am communicating with them using e-mail address from the website. I got a part of my order after a week after the payment date (on Monday) and informed them about the issue with the missing parts. They replied straight away and apologized for the mistake and promised to deal with the situation ASAP. I waited until Friday but I still didn't receive any parcel so I e-mailed them again and didn't get a reply. I decided to open a dispute on PayPal and after a couple of days asked PayPal to step in as the missing parts still hadn't been sent. Next week I got a reply from the company saying they will send the rest of my order on Thursday or Friday but I didn't get it on Monday (yesterday) so I emailed Panda eBikes again and was told that this time the missing parts are definitely going to be send until Tuesday (today). In the meantime they got quite a lot of negatywne feedback on eBay and trust pilot site so I am getting worried. I can return the incomplete order and get a refund but I have time to do it until this Friday only. I prefer to get the missing parts as for some reason PayPal decided that I am responsible for the return costs, which is ridiculous. This is going to be a lot of money due to the size of the box and the fact I have to use a trackable service. Anyway, I fear they might want to wait until Friday so I am not entitled to get a refund. I suppose I'll find out tomorrow because this is when the parcel is supposed to be delivered. Just wanted to know if anyone here is dealing with the same problem.

Hi, I bought a kit from them 3 weeks ago and still haven't received it. They get a lot of negative feedback on eBay and trust pilot site. Is anyone experiencing similar problems with this company?