tobikingus

Yeah, its quite odd because i was couple times at the store and it didn't seem like it was supposed to close i mean they had new bikes in stock so on and it happened suddenly. Thanks for the advice i think you right i might just spend money of out my own pocket, bought this bike from their store because it was close to me but yeah, thats life

It was Pure Electric store in Plymouth

This was done on my bike already, after that didn't help they changed the rotor and it still does squeak

Hi there! So i bought Haibike Hardnine 6 back in Februrary, I had issues with the brakes like turkey gobble, that really distinctive sound which annoying for any bike user coming from the brakes Mind that i bought the bike from the Haibike website but collection was from Pure Electric store they should be responsible for the warranty, So the guys from the pure electric store didn't do much about that because the brake still squeak as hell and now 2 weeks ago they closed down the store and the nearest is 130 miles away which is really too far for me to get there, i spoke with them and they cannot offer any solution and told me maybe Haibike can swap my warranty to another bike dealer, so i spoke with Haibike and they offering me now an option which is send the bike back to Nottingham, obviously they will cover the shipping fee and so on but they told me they cannot be responsible for any damage made by the courier company if thats happen which now lefts me clueless What i should do, spend the money out of my own pocket do fix the brakes or just replace them with better model? Or should they offer me a better solution because the warranty store was aware from the beginning that something was not right with the brakes they are tektro m275 btw Really having hard time with that customer service