Not sure what happened with you two guys but my experience with the company was ok, I was given all info i needed before buying, all my emails have always been replyed to, the kit is top, a lot better then many other i tried , very quiet and very fast. on lower speed you can cycle all day, i did more then the 60 km advertised for my battery. also today we had a thunderstorm in London and i was basically cycling with water to my knees and the kit perfomed perfectly. Pavel has always been very helpful and nice to me that is all i can say. I am actually thinking of buy a second kit for my grilfriend.