HastyPasty

First and foremost, thank you for your reply. This is why I came here, just for some honest advice and help. I have gone backwards and forwards with them regarding this is via email and it turned quite sour, when they told me that the could confirm the repair dates of when they were carried out, but could not give me any info or paper work regarding exactly what work was carried out. I think that the clingfilm was to keep both water and grit out. Thank you again for sending me the link and I will look into that into the morning and will follow yournadvuce regarding the demand letter. I'm sure you have more important things to worry and think about but I will keep you all updated.

Hi, thank you for your imput. I completely get what your saying but this issue first start about 10 weeks from when I first started riding the bike and it's been the same issue roughly every 3 months. Every time I brought my bike in for repair, they said that nothing was wrong with my bike other than this "common fault" and that the bike was well maintained. I don't use the bike for other than travel to and from work in a town/city so only travel on roads. I avoid traveling in the rain as I don't want to get soaked before getting into work but of course I've been caught in the odd shower but as my work is only 15 minutes away, my bike has never been in the rain long. Of course things break, especially if not maintained properly but I've done everything which I have been told to, except for wrapping the back wheel part on cling film and avoid riding on roads. Surely if a bike has to be wrapped in cling firm for it to not breakdown, it is not fit for purpose. I accept fault that I should of done more research prior to purchasing this bike, but I have just put in for a section 75 claim, and if that fails I will be going to small claims court as I'm stuck with a bike which cost me £1400 which doesn't work, been advised to not ride on the road and has to be wrapped in clingfilm to apparently not break.

Thank you for your advice. I definitely think that this will end up in court as they are not playing ball at all. I have spent hours upon hours logging complaints in store and over the phone, delivering and picking up my bike after it was supposedly repaired and also have spent hundreds on taxis as I did use the bike to commute back and forth from work. I'm truly shocked at the lack of empathy and resolve which I've been shown. They are acting like bully cow boys and I have contacted the sun and Martin lewis. I know that this is a long shot but I am.pretty sure that I am not the only one which has had this issue and all I wanted was to give that bike back and purchase a different, more reliable model from them. I honestly believe that the bike is very dangerous and not fit for purpose and its a matter of time before somebody gets hurt do to this fault as I've nearly been hit twice whilst riding and the bike cutting out and the literally don't care!

I agree, literally the most ridiculous thing which I have ever heard or been told, if I knew this is advance, I would never of purchased the bike, I was also told that using to go to work 4 times a day for 15 minute to and 15 minute journey from work to be excessive and that the bike was designed for leisure use!

Hello, I am in desperate need of some help or advice. I am going to try and keep this as short as possible, but I will summarise and can forward you all of the comms between myself and halfords regarding this matter if you are interested? At the beginning of last year I purchased an ebike from halfords. After a couple of months of use, a fault developed where the electric motor would start making a loud humming noise, which would get louder and louder and eventually the power would cut and I would lose all power. I have nearly been hit by a car twice due to this happening as when the power goes, due to the way the motor works, you can literally go from 15.5 mph (the legal electric bike speed limit) to only a few mph as the bike doesn't work like a normal bike and it's like peddling in 20th gear, so if this were to happen at a cross road, this could be fatal! 5 times I have brought my bike back to halfords to be repaired and and this seems to happen every 3 months and I was told by halfords that this is a common fault with this particular model, but st my most recent visit, a different technician tried to blame grit on the road for this fault occurring and and told me to wrap my bike in cling film?! I asked to speak with a manager and she told me that I shouldn't ride my bike on the road as this is the worst place for me to ride my bike due to the grit. I told her that these comments are ridiculous and that the previous technician advised me that this is a common fault and that their records of previous repairs would prove this. But to my surprise she advised me that they do not keep a record of "these sorts" of repairs? I find this highly suspicious and it seems to me that they are trying to cover this up, as when I went online ( bicycle forums and facebook page dedicated to this fault on the bike) and searched the particular model of e bike (carrera crossfire 2) I found that lots of other people have experienced the same thing and I honestly belive that it is just a matter of time before someone gets seriously injured or killed due to this fault, nevermind the fact that I have spent £1,399.99 on a faulty product which is not fit for purpose. I have raised countless complaint in store and over the phone and due to not getting any help or resolve, I decided to contact the the Hlafords CEO using LinkedIn last week and I have been going back and forth with their executive communicator to resolve this, but without any joy. After having admitted that this is a common fault, they are now trying to blame me for this fault?! This is serious matter and want to take this further but not sure how to proceed so I am wondering if anyone here has experienced something similar and has some advice for me. Thank you very much.