ElsieH

To be honest, I think I want to return the bike. These aren’t issues that have arisen but have been there from the start. The bike has a torque sensor and full throttle. The full throttle works only on the flat and does little on hills. The levels 1-5 all feel the same. Level 6 is the only assist level that works and feels like a cadence as you can feel it kick in when I start pedalling and stop when I stop pedalling. Going downhill in any gear or with any level of assist is unpleasant - theres no virtually no resistance when the pedalling. The bike was bought from Wisper directly and went to a local bike shop at their request when I reported the problem after a few days of use. They replaced parts at Wispers suggestion but found it made no difference and returned the bike to Wisper. When it came back, it was harder to pedal but was now cutting out. It cut out when starting on the flat and then cut out on a hill causing a fall into traffic. The full throttle is temperamental at best. it was agreed that Wisper would contact me in January to resolve this and there has been nothing from them. The bike was ordered in April 2025, didn’t arrive until mid October 2025, was with the bike shop by the end of October and back with Wisper in November until mid December. The accident happened within a day or two of getting it back and it’s been sitting in my garage since as it is simply not safe to ride. I charge it once a month and spend the rest of the time cursing it and cursing my stupidity in giving Wisper the time of day. 24 miles of misery on the bike. I shouldn’t have to troubleshoot issues. I should be out and about on a bike I was so excited to buy. Sorry, that was a bit of a rant but thank you for offering to help

I wonder if anyone can help ? I know that Wisper have a good reputation on here but it appears that there has been a change in ownership and the brand is now owned by Da Forza Ltd and they don’t seem to be responding to any customers who bought bikes prior to the transfer of the brand. I have serious issues with a bike that was delivered in October 2025 and which has done only 24 miles due to defects and issues. Despite assurances that these would be addressed there has been no response from them since December 2025. Has anyone had any luck with the new Company honouring warranty issues with bikes previously supplied by the old Company ?