Ry_BM26
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Thanks I will do. I’ll take it back to them this weekend and see what they say
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No they don’t spin freely. Should I take it back to Halfords? The battery was brand new out the box so maybe the bike itself has an issue?
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yeah that’s the bike. I have the women’s version coz I’m too short for the men’s but they pulled a battery from the men’s bike since the original battery wouldn’t turn on. I know next to nothing about the electrical systems so I’m not sure I’d be confident enough to open the bike up myself
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Thanks for the insight. I’m relatively fit I would say, I weight about 65kg (I’m very short) and only use the lowest assistance level. My route to and from work isn’t particularly hilly at all and mostly flat. The only hill I’d say would be my street, that’s rather steep but the battery is long dead by the time I get there. My work bag is no more than 5kg if that (I do keep my bike lock in the bag). 20 miles is sounding rather low compared to what it should be able to do tbh.
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Hi everyone, I’m a little new to e bikes. Just got myself a Carrera Subway E this week from Halfords. I’ve noticed I’m only getting about 20 miles out of the battery when fully charged and only using the eco setting. This seems wildly different to what I’ve seen other people saying they get. I know the whole advertised 60 miles is just an “up to” and realistically that’s never going to happen but I was hoping to get at least 30 out of it (since that’s my return journey to and from work). At the moment I’m doing most of the home journey without any assistance at all which while not impossible, also kinda defeats the point of buying the bike in the first place. I’m just wondering if this capacity is normal or is there an issue with the bike/battery itself? When I went to collect the bike they had to get a new battery from the back because the original one they gave me didn’t even turn on after they had apparently charged it for several hours. I second battery is near £500 and they also don’t have any in stock near me at the moment, I also can’t seem to find any third party alternative because of the connection type. Any advice would be greatly appreciated.