update
My friend now has my bike. She tried it and loved it- it gave her confidence to use a bike more often. Forget what I said about the battery being tricky to remove- all it took was the knack. I have to say that ebikes direct were so helpful with any problems: the first one was that the battery box wasn't on correctly and was soon sorted . I also shorted my battery and again, a quick email with a swift reply sorted that too. It's a super bike and good value for money. I'm getting another one having flirted with two Giant bikes that didn't suit me so I didn't keep either of them very long. The very low step over on the Windsor is the lowest I have yet come across and is easy for people with knee and hip problems to ride.