I can underline the above note re Halfords. Their £400 discount off a Felix+ tempted my to buy there rather than from a Raleigh agent half the distance away, Big, big mistake. Halfords don't answer the phone, almost without fail. On the odd occasion they do, despite using the bike service number you get ANYONE answering, on one occasion the store manager. Promises to call back are never, ever kept. My bike has had recurring brake problems and yesterday its chain snapped under the mildest of loads. Fortunately, this happened only a minute or two after leaving the house, and on the level. But it might have stranded me many miles from home. In thousands of biking miles over the decades I've never once had a chain break on me. Till now.
I would strenuously advise anyone reading this to consider very, very carefully indeed before buying an ebike from Halfords. And if you're keen on a Motus type bike, then despite pretty much ANY price difference, buy via a Raleigh agent who is a proper bike shop. That way you might find yourself actually getting the assistance you need when something goes awry.