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New VAT rules for overseas sellers supplying goods to UK customers - Any experiences yet?

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Has anyone tried to source goods from Germany? Sellers are either refusing go to ship to the UK or, postage rates are prohibitive!
  • Author

because the goods might be in the uk but the PayPal address is not

All goods must apply 20% VAT now regardless of where they are shipped from, UK, EU, China etc marketplaces will take the VAT for the seller but "topbikekit.com" and "pswpower.com" and ANY non-marketplace from the EU or any other country (ie all company owned websites) will have to register for a UK VAT number and charge it before they can ship. This is what causing oversea companies to think twice about shipping to the UK for now.

 

Has anyone tried to source goods from Germany? Sellers are either refusing go to ship to the UK or, postage rates are prohibitive!

Scruffdroid above did and delivery failed.

Has anyone tried to source goods from Germany? Sellers are either refusing go to ship to the UK or, postage rates are prohibitive!

 

Same with Poland - a motorcycle crash bar manufacturers (Heed) has removed UK from its posting options list on its webstore (and same on its ebay store) .

Plus a niche US games software on its digital downloads webstore has added an extra 20% on for UK customers compared to other countries.

this had been reposted as only has uk post on box .

 

Could you say a bit more about this please, I think I may have had a similar experience over the past years but am not sure (it feels like something has somehow been sent FROM a Heathrow UK postal address rather than China, as though it had been shipped in a bigger box with more things, each addressed to their end-address, and only the bigger box maybe had the "sent from China blah blah" label on it, which of course I never see. (?)

 

When that happens I always get the sense that the seller is doing the naughty with customs and taxes etc!!

Has anyone tried to source goods from Germany? Sellers are either refusing go to ship to the UK or, postage rates are prohibitive!

 

Me. Bikester. See my post ^^^

Yes i suspect my package was part of a larger parcel which arrived in the uk and then was split into individual orders and then reposted or re- forwarded, this is get one delivery flight in bulk less hassle then many small parcels
[mention=11305]soundwave[/mention] if you need a specific Brose speed sensor cable, the odd Decathlon store have then in stock for £17.99.

i have a bosch bike just picked a random item but all of them say the same no uk postage.

 

if a uk bike shop needs to send back a motor or complete bike then what happens under warranty?

  • Author

happens under warranty?

Only time will tell... I assume they'd would either pay the costs involved or get the customer to pay- either way I suspect the customer will end up bike-less for 3-4 weeks maybe more - not good

25. Shipping costs etc?

25a. Shipping costs?

The shipping and handling costs are a loss for us. These costs paid by you are counted by the tax authorities as income by the tax, and in addition to 21% VAT, we must pay approximately 37 - 50% income tax on them.

 

If Audiofriends sends by standard mail, please keep in mind that points are used in the Netherlands. Shipping outside the Netherlands up to 100 grams is 3 points, from 100 - 350 grams is 5 points. A letterbox package with 3 points currently costs 4.65 Euro shipping costs excluding VAT. On this previous link you can also see the rates to other countries.

 

In addition, there are handling costs, which go beyond packaging alone. We do not work with volunteers.

 

The payment costs for PayPal, for example, are also relatively low. For example, if an order of 30 Euro is placed, the customer must pay 0.35 + 3.5% = 1.40 Euro payment costs. Audiofriends must pay approximately 37 - 50% income tax on this 1.40 Euro in addition to 21% VAT.

 

Audiofriends also does not think it fair to let customers who do not use PayPal pay for customers who would like to use PayPal, etc.

 

Thank you for your understanding.

 

Audiofriends

 

25b. Delivery?

The dimensions of the cardboard letterbox package can be up to ± 25.5 x 3 x 36 cm. Please keep in mind that you choose an address that has a (frost-free) mail entrance where this package (Package is within international standards.)

25c. Postal delivery time?

 

At the moment (January 20, 2021) in any case, the postal companies in the Netherlands are overloaded, and probably also elsewhere in the world. This is due to the many online orders due to the corona virus, and the dropout of employees due to corona at, for example, the post itself, customs, postman, etc. Mail items sometimes want to end up at the wrong postal center, also because of the pressure.

 

You understand that this entails additional delay.

 

Due to Brexit, there are likely to be major delays to the United Kingdom. You should count on approximately 3 -5 weeks delivery time.

 

Delivery time to the USA / Canada can currently take up to 2 months.

 

Would you like to track the package? Then choose the track & trace option.

 

Audiofriends has no influence on the delivery time in any way, other than offering a correct postal package. Audiofriends is a webshop, we do not have our own delivery service.

25d. Country / area exclusions?

 

DE: Wir versenden nicht nach eine Packstation außerhalb der Niederlande.

EN: We do not ship to a packstation outside The Netherlands.

NL: Wij verzenden niet naar een pakstation buiten Nederland.

 

If your country is not in the list of countries / regions on our webshop, you can request this at info@audiofriends.nl.

We usually do not ship outside of Europe with exception of USA and Canada.

Audiofriends reserves the right in all cases not to ship (and to refund any payment).

  • Author

id still have to pay customs duty!

You'd still have to pay full stop...I don't know about customs duty ebay should add VAT and the actual price is under £135- P&p is a bargain o_O

  • 3 weeks later...

well this postage lark is doing my fkn head in now as i need to send a 10kg mid rage speaker to Holland so i can get a mold made for the surrounds as needs the driver to get exact measurements.

 

the postage with insurance for £610 is £80-90 and ups wont even send anything!

 

i even spoke to the guy on the phone and he has the same problem but if i posted it to him he would be hit for the import duty of the item his end and same agin when i get it back its fkn madness.

 

the cheapest best option we came up with is he is doing a road trip over here when this cov crap goes away end of year or next year depending and will come to my house help me take them apart get whats needed then of to the lake district and then on to London.

 

all this shit because genelec wont sell the foam surrounds that cost pence to make because they want £400inc vat for a fkn recone kit that i dont need anyway!

 

1614198743143.thumb.png.0d61f4eb7f18408cb3d8eb2493beed78.png

 

a normal recone kit looks like this and is £20

 

1614198836088.thumb.png.3f73668a93b76cc504a29ace9e0f8c24.png

1614198958282.thumb.png.c7397685bb02ce9db2c1a289889accee.png

 

after 15-20 years they all turn in to this.

1614199035287.thumb.png.20d48071580a7f0ed9c75b2d51ab9655.png

well this postage lark is doing my fkn head in now as i need to send a 10kg mid rage speaker to Holland so i can get a mold made for the surrounds as needs the driver to get exact measurements.

 

the postage with insurance for £610 is £80-90 and ups wont even send anything!

 

i even spoke to the guy on the phone and he has the same problem but if i posted it to him he would be hit for the import duty of the item his end and same agin when i get it back its fkn madness.

 

the cheapest best option we came up with is he is doing a road trip over here when this cov crap goes away end of year or next year depending and will come to my house help me take them apart get whats needed then of to the lake district and then on to London.

 

all this **** because genelec wont sell the foam surrounds that cost pence to make because they want £400inc vat for a fkn recone kit that i dont need anyway!

 

[ATTACH=full]40919[/ATTACH]

 

a normal recone kit looks like this and is £20

 

[ATTACH=full]40920[/ATTACH]

[ATTACH=full]40921[/ATTACH]

 

after 15-20 years they all turn in to this.

[ATTACH=full]40922[/ATTACH]

 

 

 

That's terrible, Soundwave - I've got antique speakers with surrounds in the same condition, but replacements for my ancients are easier to source than for those pro level Genelecs, which have to sound absolutely perfect. Isn't there somewhere else you can buy replacements? Frantic and prolonged Googling might turn up surrounds for whatever Genelecs those are for, liquidation stock/old new stock might be out there somewhere... And those are Genelecs! There must be a lot of people in the same situation, and that's a market, and where there's a market, sellers will become increasingly accessible (one would hope).

i used aliexpress for a bunch of stuff including my first conversion kit (which is going well happily)

took its time to arrive.

 

glad i ordered it in november because now by default they adding 20% tax onto everything bought on their website by default for me glad i got most items i needed before it hit because its really adding up.

 

hopefully they ease it at some point because I use them alot

i know 3 other ppl in the same position as me but mine are still usable atm but they will need to be changed i have spent weeks looking all over Europe and the usa no one has the correct size. a mold has to get made to sort this problem

 

genelec do not make the drivers but they wont tell you who makes them either they use phl audio for some bass drivers but thats all i can find and nothing on the other 2

 

every person i send a photo to say wtf is that as never seen a driver constructed like that and some of these ppl have been fixing drivers for 40 years.

 

 

his guy cant source the right surround either and that is new old stock it just goes brittle over time starts cracking and then falls to bits so basically there worthless as is.

 

https://www.ebay.co.uk/itm/Genelec-Replacement-Midrange-Diaphragm-Kits-For-1037B-1038C-341-3502V-Need-Foam/193803374330?_trkparms=aid%3D111001%26algo%3DREC.SEED%26ao%3D1%26asc%3D20160727114228%26meid%3D9ea8b98bc76c4db6a4c6c9f94e1c6e0b%26pid%3D100290%26rk%3D2%26rkt%3D4%26sd%3D143293583110%26itm%3D193803374330%26pmt%3D0%26noa%3D1%26pg%3D2060778%26brand%3DGenelec&_trksid=p2060778.c100290.m3507

 

DSC_0061_04.thumb.JPG.ab5f8042d488e7014eaba14638eacaab.JPG

Edited by soundwave

i know 3 other ppl in the same position as me but mine are still usable atm but they will need to be changed i have spent weeks looking all over Europe and the usa no one has the correct size. a mold has to get made to sort this problem

 

genelec do not make the drivers but they wont tell you who makes them either they use phl audio for some bass drivers but thats all i can find and nothing on the other 2

 

every person i send a photo to say wtf is that as never seen a driver constructed like that and some of these ppl have been fixing drivers for 40 years.

 

 

his guy cant source the right surround either and that is new old stock it just brittle over time starts cracking and then falls to bits so basically there worthless as is.

 

https://www.ebay.co.uk/itm/Genelec-Replacement-Midrange-Diaphragm-Kits-For-1037B-1038C-341-3502V-Need-Foam/193803374330?_trkparms=aid%3D111001%26algo%3DREC.SEED%26ao%3D1%26asc%3D20160727114228%26meid%3D9ea8b98bc76c4db6a4c6c9f94e1c6e0b%26pid%3D100290%26rk%3D2%26rkt%3D4%26sd%3D143293583110%26itm%3D193803374330%26pmt%3D0%26noa%3D1%26pg%3D2060778%26brand%3DGenelec&_trksid=p2060778.c100290.m3507

 

[ATTACH type=full" alt="DSC_0061_04.JPG]40924[/ATTACH]

 

 

What sort of outfit is Genelec if they can't repair gear at a reasonable cost or list suppliers so that you can source parts yourself! I'm never buying Genelecs. What are your Genelec exactly?

DSC_0069_02.thumb.JPG.bee369dcd8179e2d1d50523f7d88432c.JPG

 

https://en.wikipedia.org/wiki/Townhouse_Studios

 

https://www.mixonline.com/recording/townhouse-studios-close-367332

 

they were the rear speakers in the main studios 5.1 setup and was the rear 2 in the wall at the back.

 

i could afford the front ones but id not even got them up the stairs and have 4 problems instead of 2 now as all was the same age.

 

seems genelec has gone the same way as apple no warranty and ur fooked.

[ATTACH type=full" alt="DSC_0069_02.JPG]40925[/ATTACH]

 

https://en.wikipedia.org/wiki/Townhouse_Studios

 

https://www.mixonline.com/recording/townhouse-studios-close-367332

 

they were the rear speakers in the main studios 5.1 setup and was the rear 2 in the wall at the back.

 

i could afford the front ones but id not even got them up the stairs and have 4 problems instead of 2 now as all was the same age.

 

seems genelec has gone the same way as apple no warranty and ur fooked.

 

 

 

Repairing those yourself, even if you somehow found the right surrounds, is not easy! Get the surrounds stuck down wrong and the reflex won't work. It's why I havent got around to replacing any of mine - I may just sell them instead someday, when I get around to it.

https://www.youtube.com/watch?v=nlwMgYaBN8g:143

 

you do it in 2 parts but you need to shim the voice coil so it wont move b4 you glue the out side down.

 

you also need the right glue i have done complete recone kits b4 on jbl bass drivers so sticking a foam surrond down is not going to be a problem.

 

https://www.ebay.co.uk/itm/Multipurpose-10-Rotating-Turntable-Lazy-Susan-66-lbs-360-Swivel-Kitchen-UK/184420501344?ssPageName=STRK%3AMEBIDX%3AIT&_trksid=p2060353.m1438.l2649

 

 

are you also sure you have the right size surround it has to match all the gaps exactly as they guy i spoke to said on some drivers it is a fkn nightmare like some jbl speakers are Europe and usa even tho they look the same both use different recone kits and surrounds.

 

https://www.speakerrepairshop.nl/en/

 

send him some pics of what you have and can sell you the right glue if you use isopropyl alcohol it will pretty much dissolve any foam surround and the glue incase you screw it up.

 

if you dont fix the surrounds and the voice coil hits the magnet it will destroy the voice coil even at low volume!

 

i got his phone number if you want to ring him 18p a min tho.

https://www.youtube.com/watch?v=nlwMgYaBN8g:143

 

you do it in 2 parts but you need to shim the voice coil so it wont move b4 you glue the out side down.

 

you also need the right glue i have done complete recone kits b4 on jbl bass drivers so sticking a foam surrond down is not going to be a problem.

 

https://www.ebay.co.uk/itm/Multipurpose-10-Rotating-Turntable-Lazy-Susan-66-lbs-360-Swivel-Kitchen-UK/184420501344?ssPageName=STRK%3AMEBIDX%3AIT&_trksid=p2060353.m1438.l2649

 

 

are you also sure you have the right size surround it has to match all the gaps exactly as they guy i spoke to said on some drivers it is a fkn nightmare like some jbl speakers are Europe and usa even tho they look the same both use different recone kits and surrounds.

 

https://www.speakerrepairshop.nl/en/

 

send him some pics of what you have and can sell you the right glue if you use isopropyl alcohol it will pretty much dissolve any foam surround and the glue incase you screw it up.

 

if you dont fix the surrounds and the voice coil hits the magnet it will destroy the voice coil even at low volume!

 

i got his phone number if you want to ring him 18p a min tho.

 

 

Mine, I'm probably not going to bother refoaming - they hold up my keyboards at the moment and I'd rather not screw them up before attempting a sale - they're wildly old and sought after by crusties even older than I am, simply because they're what they drooled about buying when they were schoolkids, many decades ago. People like that will buy my old speakers in any condition.

 

Your Genelecs will likely be wanted by a studio somewhere, and the sound has to be perfect as measured and sampled - with frequency response as close to original as possible. Yours need a professional refoaming, and if you can do it - you're a more skilled man than me!

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