5. For complete peace of mind. If your bike is unrecoverable after 14 days, we will send you a new Wisper bike to the same specification, we will even deliver it to your door free of charge!

 

This covers bikes up to £3,500 in value.

 

Won't a big 60p space blanket or two over the bike block GPS and cellular connections, rather like an anti-static bag? How resistant is the GPS module to electrocution through the frame? How many times will you replace a stolen bike, if unrecoverable? Do you have the full T&Cs for us to view? Someone without ethics could have their bike "Stolen" multiple times, tracker disabled, bike replaced and the original bike resold?

Edited November 24, 20232 yr by guerney

can i have the gps location so i can fire a missile at it and just buy a new one.

[ATTACH=full]55194[/ATTACH]

Or a 007 Bond ejector saddle.

 

Not the usual that propels the entire saddle up ,launching the thieving git into the air, but where the post is fired up through the cover to a depth of 6"

 

That will make his eyes water

Won't a big 60p space blanket or two over the bike block GPS and cellular connections, rather like an anti-static bag? How resistant is the GPS module to electrocution through the frame? How many times will you replace a stolen bike, if unrecoverable? Do you have the full T&Cs for us to view? Someone without ethics could have their bike "Stolen" multiple times, tracker disabled, bike replaced and the original bike resold?

 

Yes that may work, however the thief would need to be careful not to move the bike before covering it and of course they could never take it off without giving the game away unless it was inside a container. I think the chances of the thief having a space blanket with them and not falling into any of the above traps would be pretty unlikely.

 

All the best, David

Often-times you still get phone coverage in a lift, just sayin'.

When I bought this, the terms from Sunday state that there will be a deduction of 20% in the bike's value after year 1, then I think it's 10% and 5% following years. I was disappointed to see this in the paperwork I was sent the day my bike was delivered as the sales info makes it seem like it was covered new for old. Backpedal told me it will be £170 per year to continue to cover my £2500 bike after the first year (with the depreciation each year). I'm not sure it's been worth it as others will cover me for the year for about the same, without depreciation each year, and covers stolen parts, accident, 3d party etc. This only covers theft of the full bike, and will require me to keep up a subscription to the GPS service and backpedal in order to keep my insurance valid. I started thinking about this - if I have insurance and a GPS tracking service that recovers 8/10 bikes then why is my insurance just as expensive, with less cover, than other providers who don't require me to have the tracker? I still think the idea is cool and I'm hoping it will prove it's worth but it's day 5 and my GPS alarm app hasn't been working properly, not alerting me when the bike is moved, and now the whole app has crashed. If I'm supposed to have the gps active in order to keep my insurance valid, then am I even covered if it's nicked right now? I can't access the app to pass on any info if it was stolen.

 

The terms of Sunday's locking requirements are also way more strict and confusing than others I've seen considering they don't cover stolen parts.

Sundays_BackPedal_Terms and Conditions (2).pdf

I still think the idea is cool and I'm hoping it will prove it's worth but it's day 5 and my GPS alarm app hasn't been working properly, not alerting me when the bike is moved, and now the whole app has crashed. If I'm supposed to have the gps active in order to keep my insurance valid, then am I even covered if it's nicked right now? I can't access the app to pass on any info if it was stolen.

 

Can Wisper track your stolen bike, or do they leave it up to you and your crashed app?

Can Wisper track your stolen bike, or do they leave it up to you and your crashed app?

From what I have seen and understood, it is all through backpedal. I received a gps tracker package with my bike (tracker already in the frame). I had to download an app called PowUnity and put in the code on the box, and go near the bike for it to connect. The info from backpedal says that in the event of a theft, I have to go into the app and grant backpedal permission to view the bike location. The app tracks all movement and miles travelled each day as well as the gps battery level. It worked the first few days when I inevitably forgot to turn the alarm off before moving my bike (although it only seemed to alarm when my bike was powered on, not rolled down the drive several metres before turning on. I'd have to test this again).

 

The app crashed this morning when I went to open it to disable the alarm (I keep forgetting). I had turned on my bike and the alarm notification popped up on my phone. It played very briefly on my phone. When I opened the app it was frozen on the logo screen and I was unable to get it to load to disable the alarm (it was no longer playing though). I had to leave eventually, app still frozen and alarm still active but not playing on my phone.

 

I've reinstalled the app twice today and it finally worked when I opened it 20 mins ago. Before that it was just stuck on the logo. It has tracked my cycle and miles today, despite the app not working for me, so that's somewhat reassuring. HOWEVER, not once on my trip to a friend's house, the pharmacy or from the pharmacy and home, did my phone alert me to my bike being moved despite the alarm still being active. It has a little on/off switch you tap. When the app loaded again, it was on the "on" side of the switch as it had been in the morning and presumably all day.

 

So....

To be fair Backpedal was described as a bike recovery service, the new for old element is Wisper's unique offer to replace if not recovered.

 

Insurance terms are never good reading. Would @Wisper be willing to accumulate clarifications from the insurers and provide them when offering the package, in a bid to lessen the pain?

[mention=41642]CCebiker[/mention]'s recent post about how the GPS tracker is not alerting via the app when the bike has been moved, has disappeared.

To be fair Backpedal was described as a bike recovery service, the new for old element is Wisper's unique offer to replace if not recovered.

 

Insurance terms are never good reading. Would @Wisper be willing to accumulate clarifications from the insurers and provide them when offering the package, in a bid to lessen the pain?

 

Wispers offer to replace is, as far as I can tell from the documentation and David's reply earlier, provided by Sundays insurance. Which is provided in tandem with backpedal. Sundays insurance policy states the depreciation value.

 

I was just writing an email to wispers to ask for clarification on this, since their sales page says *they* will replace the bike with a new one and free shipping. If it's in the first year, then I guess it's somewhat accurate since the 20% depreciation applies after the first year, but I'm disappointed that I had bought something that seemed like it would ensure a new replacement. And I'd like to know who is responsible for fulfilling this and what the terms are (like where and how the bike was locked etc).

[mention=41642]CCebiker[/mention]'s recent post about how the GPS tracker is not alerting via the app when the bike has been moved, has disappeared.

I edited an emoji out of it, and now it says "This message is awaiting moderator approval, and is invisible to normal visitors." So I'm not sure if that was the reason?

I edited an emoji out of it, and now it says "This message is awaiting moderator approval, and is invisible to normal visitors." So I'm not sure if that was the reason?

 

I don't know, but object to the accusation of abnormality.

 

I expect it'll be dealt with by a moderator tomorrow morning. Long posts by new members do seem to get held for approval.

Edited February 6, 20242 yr by guerney

Well, it's weird that my post about the GPS app not working is still not approved. I've been posting on the other thread just fine this morning. Hopefully someone approves it soon so people know my experience.

 

Anyway, I have more questions about this insurance policy and I'm honestly starting to feel like a fool for even taking out the whole package.

 

I paid £299 for the tracker, backpedal service and Sundays insurance via Wispers when I ordered my bike in December. I was awaiting it getting the full throttle certification so it arrived at the end of January. None of this is to say anything negative about Wispers bikes. I have a minor fault on the bike which I'm sure will be resolved, but otherwise the bike is awesome.

 

However the insurance requirements from Sundays are super strict, to the point of being impractical. I don't know how anyone is going to get a sold secure gold lock around all of the bike and QR wheels and into an isofit loop in a covered boot in a locked car, for example. The requirements for locking in your own shed or garage are also extremely detailed and leave room for user error, invalidating the claim. For example, my metal shed is on a wooden floor base, not concrete, so I was trying to get clarification on this. When I asked Wispers for their advice on locking the step through bike when out and about, the response I got didn't make sense and directly contradicted Sundays terms (cables that come with SS gold locks are not approved to be used to secure QR wheels).

 

Sundays offer comprehensive insurance separately from backpedal. One guy says he was paying £300 a year for a £6000 bike on road.cc but struggling to meet the requirements.

 

https://road.cc/content/forum/insurance-requirement-difficult-meet-295409

 

I paid £299 to cover my £2500 ebike (including a year of backpedal retrieval & the GPS tracker) but the insurance that comes with backpedal is not fully comprehensive. Only covering theft of the full bike, or damage to parts in an attempt to steal the whole bike. But I'm required to lock the front QR with a SS gold LOCK (not additional cable) in order to meet the requirements. This is impractical on my shape and style of bike and I'd probably need two locks to keep it secure. In some places I'm ok with the risk of my front wheel being nicked , since I'm the one who would pay for replacement. But by not locking it, I would invalidate the insurance if the full bike was stolen. I am still awaiting a response from Sundays via backpedal from last Friday about this. I asked for suitable ways to lock my step through bike.

 

I was told it will be £170 a year after the first year, by backpedal.

 

On backpedal's own website, I'm quoted £13 a month cover with one month free over a year. £143. Retrieval and insurance. It says the live GPS tracker costs £149 plus £50 installation. So altogether I got £342 "value" from Wisper for £299.

 

https://backpedal.co/

 

But if I can get fully comprehensive insurance from Sundays for £118 a year (crash damage, malicious damage, vandalism, stolen parts etc covered) or with additional personal injury and liability cover for £142 a year then why get this backpedal package at all? What's the point in bike retrieval if I have no cover of my bike in a crash? Or mugging while it's unlocked? What was the benefit of paying £150+ for the tracker? If they are getting 9 out of 10 bikes back, why is the ongoing annual cost for me greater than comprehensive insurance cover?

 

The terms are still ridiculously strict for Sundays insurance compared to Laka for example, but the price difference is notable between the package received via backpedal and the one straight from Sundays. The comprehensive cover from Sundays does not have any requirement to keep your tracker battery above 20%, or to even have a tracker. I'm not sure how strict they are with that requirement but if I've not been well enough to go out on my bike for a few weeks and my battery is in the house, I'd hate to have an insurance claim denied because my tracker battery was too low. Clarification on this is needed as well as being unable to access the GPS app at times.

 

I could have paid £142 for 12 months cover straight from Sundays and and had BETTER cover. (Still don't recommend them though)

 

I've emailed backpedal to cancel my insurance with them & Sundays, if at all possible to do it separately from the tracking service, as I already have the tracker installed.

 

I got cover from laka for £240 that will actually cover me at home without my shed having a 3 point locking system, without having to isofix the bike and front wheel to the inside of my locked car, and that will allow me to park the bike to go into the shop with only one sold secure gold lock (as I cannot reasonably secure the bike and the front QR wheel to an immovable object with just one SS gold lock in the way Sundays terms require).

 

The only thing I like about the tracker is that it should, in theory, set off an alarm if my bike is moved, which might be handy for catching someone in the act but am I really going to confront thieves? (Plus it didn't work at all yesterday as I shared in my unapproved post)

 

Ok well that's my long rant. I feel like an eejit for taking the package when a cheaper insurance deal would leave me with more peace of mind, and more ease of use of my bike. I'd read a lot of good things about Wispers and their bikes and customer services, but I think in terms of this package, it's maybe not the same kind of standard they have been praised for before. I've now ended up spending more just to have cover that I can relax about. I'll update if I manage to get a refund for part of the package.

 

Any more questions just ask, I've got loads more paperwork/screenshots etc I can share for anyone considering it.

Backpedal have replied and said that of the £143 paid to them by Wisper, £37.80 was for the insurance and will be refunded.

 

The rest is for their recovery service for the rest of the year.

 

I'm glad I can finally use my bike with peace of mind, with Laka's cover now. But I feel a right idiot and have wasted money I didn't really have to spare. This was a huge purchase for me, hence reading the terms so thoroughly.

Hi CC Biker we are with you regarding the change to the locking requirements. We are challenging it now.

 

As you can see from the costs we are offering this as a service to our customers, we do not make a profit. We pay our dealers 10% to administer the package. As a matter of interest, we also pay £143.00 for the recovery and insurance cover but sell it for £100.00 when bought together with the tracker... and we add the old for new cover if not recovered after 14 days... free of charge.

 

You say... "I think in terms of this package, it's maybe not the same kind of standard they (Wisper) have been praised for before".

 

I'm not sure that I understand how we could offer more.

 

[mention=41642]CCebiker[/mention]'s recent post about how the GPS tracker is not alerting via the app when the bike has been moved, has disappeared.

 

Any ideas as to why the post has been removed? We certainly were not involved and could not ask for a post to be removed even if we wanted to.

 

All the best, David

Edited February 7, 20242 yr by Wisper Bikes

Any ideas as to why the post has been removed?

 

No idea, but I do recall after joining the forum about three years ago, my second long post was held for approval after an edit, never to ever reappear - might be an anti-spam feature of this forum's software?

Edited February 7, 20242 yr by guerney

I can repost it again, if that wouldn't get me in trouble. I'll copy and paste it in, maybe take a screenshot in case it disappears again haha.

COPIED FROM PREVIOUS POST

 

From what I have seen and understood, it is all through backpedal. I received a gps tracker package with my bike (tracker already in the frame). I had to download an app called PowUnity and put in the code on the box, and go near the bike for it to connect. The info from backpedal says that in the event of a theft, I have to go into the app and grant backpedal permission to view the bike location. The app tracks all movement and miles travelled each day as well as the gps battery level. It worked the first few days when I inevitably forgot to turn the alarm off before moving my bike (although it only seemed to alarm when my bike was powered on, not rolled down the drive several metres before turning on. I'd have to test this again).

 

The app crashed this morning when I went to open it to disable the alarm (I keep forgetting). I had turned on my bike and the alarm notification popped up on my phone. It played very briefly on my phone. When I opened the app it was frozen on the logo screen and I was unable to get it to load to disable the alarm (it was no longer playing though). I had to leave eventually, app still frozen and alarm still active but not playing on my phone.

 

I've reinstalled the app twice today and it finally worked when I opened it 20 mins ago. Before that it was just stuck on the logo. It has tracked my cycle and miles today, despite the app not working for me, so that's somewhat reassuring. HOWEVER, not once on my trip to a friend's house, the pharmacy or from the pharmacy and home, did my phone alert me to my bike being moved despite the alarm still being active. It has a little on/off switch you tap. When the app loaded again, it was on the "on" side of the switch as it had been in the morning and presumably all day.

 

So...

COPIED FROM PREVIOUS POST

 

From what I have seen and understood, it is all through backpedal. I received a gps tracker package with my bike (tracker already in the frame). I had to download an app called PowUnity and put in the code on the box, and go near the bike for it to connect. The info from backpedal says that in the event of a theft, I have to go into the app and grant backpedal permission to view the bike location. The app tracks all movement and miles travelled each day as well as the gps battery level. It worked the first few days when I inevitably forgot to turn the alarm off before moving my bike (although it only seemed to alarm when my bike was powered on, not rolled down the drive several metres before turning on. I'd have to test this again).

 

The app crashed this morning when I went to open it to disable the alarm (I keep forgetting). I had turned on my bike and the alarm notification popped up on my phone. It played very briefly on my phone. When I opened the app it was frozen on the logo screen and I was unable to get it to load to disable the alarm (it was no longer playing though). I had to leave eventually, app still frozen and alarm still active but not playing on my phone.

 

I've reinstalled the app twice today and it finally worked when I opened it 20 mins ago. Before that it was just stuck on the logo. It has tracked my cycle and miles today, despite the app not working for me, so that's somewhat reassuring. HOWEVER, not once on my trip to a friend's house, the pharmacy or from the pharmacy and home, did my phone alert me to my bike being moved despite the alarm still being active. It has a little on/off switch you tap. When the app loaded again, it was on the "on" side of the switch as it had been in the morning and presumably all day.

 

So...

 

Battery saving measures on newer phones can cause problems for apps which require real-time data via the internet in order to start up and function: the app on top stays connected (especially while the phone is being moved around, which prevents it going into deeper sleep), the others don't. Quite often, in adddition the screen must be kept switched on. With newer iPhones, they must also remain plugged into a charger. The app needs work.

Edited February 7, 20242 yr by guerney

Yeah I tried quite a few things to get it going, forced stop, reinstall etc. I can't say why it suddenly started working. I had been in my home WiFi for hours and tried to reinstall it twice with no luck. I opened it many times still frozen, and then it was suddenly working.

Yeah I tried quite a few things to get it going, forced stop, reinstall etc. I can't say why it suddenly started working. I had been in my home WiFi for hours and tried to reinstall it twice with no luck. I opened it many times still frozen, and then it was suddenly working.

 

Perhaps the backend system which the app connectes/attempts connection to hasn't been scaled to cope with the additional data traffic from users of new tracked bikes? If many others experience these issues, the entire system should be inspected and reformed (unlike the NHS).

Hi CC Biker we are with you regarding the change to the locking requirements. We are challenging it now.

 

As you can see from the costs we are offering this as a service to our customers, we do not make a profit. We pay our dealers 10% to administer the package. As a matter of interest, we also pay £143.00 for the recovery and insurance cover but sell it for £100.00 when bought together with the tracker... and we add the old for new cover if not recovered after 14 days... free of charge.

 

You say... "I think in terms of this package, it's maybe not the same kind of standard they (Wisper) have been praised for before".

 

I'm not sure that I understand how we could offer more.

 

 

 

Any ideas as to why the post has been removed? We certainly were not involved and could not ask for a post to be removed even if we wanted to.

 

All the best, David

 

The locking requirements have changed recently, but it seems even before that they were much more strict and detailed than other insurers. As I didn't have the bike yet, I thought it may be possible to lock it to the requirements when I scanned over the terms, but in practice even the older requirements are a huge hindrance. The updated requirements are even worse. If I'd seen other insurance policies I would have known better. I didn't realise how much more was covered by other insurers compared to this policy. This is my first ebike and first bike insurance policy. I bought it based on Wispers good reputation and trusted it. That's my mistake, I should have been more diligent in checking out other options first but it was ordered as an add on and seemed like a great idea.

 

 

Backpedal said £106.08 is for their recovery service. £37.80 is for the Sundays (locked theft only) insurance. If you have added something extra to this in terms of cover, I have no documentation saying so. Just Sundays policy that states 20% depreciation after the first year etc. If you can clarify that would be good.

 

 

I appreciate there is a slight saving going through you Vs backpedal directly but for less than the £299 I paid, I could get much better fully comprehensive insurance without the need for a tracker, so I'm wondering what the point is. Even directly through Sundays I can get fully comprehensive insurance for £142 including all manner of theft and accident cover, £108 if I just cover the bike and not personal injury and liability. Again I wouldn't recommend them due to their requirements but I find the whole thing to be a questionable product in terms of value to the customer.

 

In terms of my comment about Wisper having a high standard & good reputation - I'm trying to give things the benefit of the doubt here. I think if Wisper is wanting to offer good coverage to customers, a more comprehensive insurance cover would be better, or at least one that has locking requirements compatible with your bikes. I honestly just don't see the point in the tracking recovery at this point, unless major insurers are offering significant discounts to customers with a tracker. The money is better spent on fully comprehensive insurance, even from Sundays if you can comply with their terms.

 

I want to have the good experience I've read about with Wisper but currently I am not. I love the bike and hope to get things sorted so I can fully enjoy it but...

 

I have been waiting two days for a reply to my email about a fault on my bike, after the customer service rep wrote back, completely misunderstanding my issue and telling me I needed to tighten up the screw that I explained is completely stuck. I asked numerous times for clarification on the insurance requirements but didn't get a reply that made sense, and no reply to last night's email questions. It's nice that you're quick on here but I'd still like my own questions and the fault sorted for my bike.

 

Backpedal have been the most responsive but had to go to Sundays for clarification on the requirements, which I've not heard back about yet.

 

I think the idea of a tracking and recovery service is great, but at the moment it is not better value or easier to live with that fully comprehensive insurance for less per year. I am not here to bash anyone, but this week has been stressful trying to make sure I'm keeping my bike safe at home and out, in a way that will be covered, with little clarification from any of the involved parties on what I should be doing. The app not working, but being a condition of the insurance was also another stress.

 

This was all my savings and a means to get out after years of chronic illness. I would just like to enjoy my bike knowing it's secure and covered adequately.

I honestly just don't see the point in the tracking recovery at this point

Perhaps that's the nub of it. Many people just want the theft not to have happened and the nearest thing is to get back the bike they know, preferably with their accessories, carefully chosen or no longer available. Insurers deduct excess, they can make lame offers for current value, disregard accessories, offer a replacement BSO or a voucher valid with one distributor. In monetary terms it's bound to come at a cost but having one's not-new bike back circumvents all that.

 

As for the policy you linked... all I can say is that I re-wrote the non-sensical buildings and contents policy I was offered and returned it to the broker, chivvied the underwriter and was sent a revised policy with some of the revisions adopted.

Perhaps that's the nub of it. Many people just want the theft not to have happened and the nearest thing is to get back the bike they know, preferably with their accessories, carefully chosen or no longer available. Insurers deduct excess, they can make lame offers for current value, disregard accessories, offer a replacement BSO or a voucher valid with one distributor. In monetary terms it's bound to come at a cost but having one's not-new bike back circumvents all that.

 

Well this is true and something I liked about it, however the limitations on the insurance policy part of the deal means I was more concerned about whether I'd be covered if backpedal were unable to get the bike back, or if parts were damaged in the process and I hadn't done everything to their exact requirements. If the package came with better insurance, with less confusing and impractical requirements, it would be closer to being a good deal. I'm happier knowing all I have to do with Laka is to secure the frame with one gold lock to meet their requirements, and I can protect the rest as I see fit for the circumstances.

I was more concerned about whether I'd be covered if backpedal were unable to get the bike back, or if parts were damaged in the process and I hadn't done everything to their exact requirements.

 

I wonder how would they prove bike wasn't locked properly.

Would they bother to obtain CCTV evidence?