I wonder if anyone can help ?

I know that Wisper have a good reputation on here but it appears that there has been a change in ownership and the brand is now owned by Da Forza Ltd and they don’t seem to be responding to any customers who bought bikes prior to the transfer of the brand.

I have serious issues with a bike that was delivered in October 2025 and which has done only 24 miles due to defects and issues. Despite assurances that these would be addressed there has been no response from them since December 2025.

Has anyone had any luck with the new Company honouring warranty issues with bikes previously supplied by the old Company ?

Edited Friday at 22:301 day by ElsieH

1 hour ago, ElsieH said:

I wonder if anyone can help ?

I know that Wisper have a good reputation on here but it appears that there has been a change in ownership and the brand is now owned by Da Forza Ltd and they don’t seem to be responding to any customers who bought bikes prior to the transfer of the brand.

I have serious issues with a bike that was delivered in October 2025 and which has done only 24 miles due to defects and issues. Despite assurances that these would be addressed there has been no response from them since December 2025.

Has anyone had any luck with the new Company honouring warranty issues with bikes previously supplied by the old Company ?

Can we help you sort out the defects?

To be honest, I think I want to return the bike. These aren’t issues that have arisen but have been there from the start.

The bike has a torque sensor and full throttle. The full throttle works only on the flat and does little on hills. The levels 1-5 all feel the same. Level 6 is the only assist level that works and feels like a cadence as you can feel it kick in when I start pedalling and stop when I stop pedalling.

Going downhill in any gear or with any level of assist is unpleasant - theres no virtually no resistance when the pedalling.

The bike was bought from Wisper directly and went to a local bike shop at their request when I reported the problem after a few days of use. They replaced parts at Wispers suggestion but found it made no difference and returned the bike to Wisper. When it came back, it was harder to pedal but was now cutting out. It cut out when starting on the flat and then cut out on a hill causing a fall into traffic. The full throttle is temperamental at best.

it was agreed that Wisper would contact me in January to resolve this and there has been nothing from them.

The bike was ordered in April 2025, didn’t arrive until mid October 2025, was with the bike shop by the end of October and back with Wisper in November until mid December. The accident happened within a day or two of getting it back and it’s been sitting in my garage since as it is simply not safe to ride. I charge it once a month and spend the rest of the time cursing it and cursing my stupidity in giving Wisper the time of day.

24 miles of misery on the bike. I shouldn’t have to troubleshoot issues. I should be out and about on a bike I was so excited to buy.

Sorry, that was a bit of a rant but thank you for offering to help

9 hours ago, ElsieH said:

To be honest, I think I want to return the bike. These aren’t issues that have arisen but have been there from the start.

The bike has a torque sensor and full throttle. The full throttle works only on the flat and does little on hills. The levels 1-5 all feel the same. Level 6 is the only assist level that works and feels like a cadence as you can feel it kick in when I start pedalling and stop when I stop pedalling.

Going downhill in any gear or with any level of assist is unpleasant - theres no virtually no resistance when the pedalling.

The bike was bought from Wisper directly and went to a local bike shop at their request when I reported the problem after a few days of use. They replaced parts at Wispers suggestion but found it made no difference and returned the bike to Wisper. When it came back, it was harder to pedal but was now cutting out. It cut out when starting on the flat and then cut out on a hill causing a fall into traffic. The full throttle is temperamental at best.

it was agreed that Wisper would contact me in January to resolve this and there has been nothing from them.

The bike was ordered in April 2025, didn’t arrive until mid October 2025, was with the bike shop by the end of October and back with Wisper in November until mid December. The accident happened within a day or two of getting it back and it’s been sitting in my garage since as it is simply not safe to ride. I charge it once a month and spend the rest of the time cursing it and cursing my stupidity in giving Wisper the time of day.

24 miles of misery on the bike. I shouldn’t have to troubleshoot issues. I should be out and about on a bike I was so excited to buy.

Sorry, that was a bit of a rant but thank you for offering to help

Jeez, that's a lot to deal with. I can understand how you feel. Wisper have changed premises and ownership in that time, which has made it worse than it would have been, but that's not an excuse. They should make sure customers are looked after.

If you're anywhere near Telford, I'd be happy to check out your bike to see what's wrong with it and sort out anything I can.

Personally, I don't like bikes with torque sensors. They're more trouble than they're worth and don't give any advantage for most cycling, like touring, shopping and commuting.

15 hours ago, ElsieH said:

To be honest, I think I want to return the bike. These aren’t issues that have arisen but have been there from the start.

Wisper Limited is dissolved. Is there any legal obligation to exchange or refund?

https://find-and-update.company-information.service.gov.uk/company/06601245

Edited 20 hours ago20 hr by guerney

The Company was Amp Electric Bikes Ltd and it’s still in existence. Whether the new Company took over any warranty claims is something I’m struggling to find out as they don’t respond to the emails I’ve sent. I can take out a small claims action against the old company but I hoped this wouldn’t be necessary.

36 minutes ago, ElsieH said:

The Company was Amp Electric Bikes Ltd and it’s still in existence. Whether the new Company took over any warranty claims is something I’m struggling to find out as they don’t respond to the emails I’ve sent. I can take out a small claims action against the old company but I hoped this wouldn’t be necessary.

I must point out that I am not a legal professional or anything of the sort, and urge you to seek proper legal advice, or accept @D8veh 's very kind offer to sort your ebike's issues out.

Isn't Amp Electric Bikes Ltd a separate company?

https://find-and-update.company-information.service.gov.uk/company/09541035

...it sells Surrons, ATVs:

https://ampselectricbikesltd.com/

The Wisper brand was sold:

https://www.pedelecs.co.uk/topic/48820-wisper-moving-to-lancashire/

If you paid more than £1000, you can submit a Section 75 claim to your card provider under the Consumer Credit Act 1974. For debit cards, you can ask your bank for a 'Chargeback' claim.

Was Wisper a manufacturer? If the ebike came with a direct warranty or guarantee from the manufacturer, I think that warranty remains valid and you can deal directly with the manufacturer or any authorised service partners.

I don't know how one goes about determining whether your warranty is underwritten by third-party insurers but, if your guarantee is insurance-backed, you can still claim through the insurer even if the retailer has gone out of business.

If your ebike was purchased on finance arranged through a retailer, I believe the finance company is jointly liable and you can contact them to resolve the fault.

Please do keep us posted.

Edited 17 hours ago17 hr by guerney

Thanks for your post.

My contract was with Amps Electric Bikes Ltd so they remain the party that I can pursue. There was a typo with the name in my last post. The Company remains active. The fact that they sold the business doesn’t make the new Company liable. If the new Company agreed to honour warranty claims but isn’t doing so, that a matter between the Companies.

The breach, from my perspective and legal right position, remains with the original Company which sold me the bike. Interestingly the new Company’s name has been added to the website but the terms and conditions remain in the name of the old company.

I do appreciate the earlier offer of assistance but the bike has been to a local shop and back to Wisper and the problem hasn’t been diagnosed let alone fixed. Wisper promised a lot but have completely failed to deliver and that’s not on for the money they charge and the claims they make about their product.