Error 500

[bigclick]

Got this code "500". Might it be related to getting caught In a massive downpour last night?

What do I do now to clear the error as I get no assistance at all?

 

[Deleted member 4366]

Restart the system. If the problem persists, contact your Bosch eBike dealer.

 

[Steve A]

I've only had this once. Restart system, if that doesn't work go home and dry all off and clean all battery / system electrical points. If that doesn't work bosch dealer.

 

[bigclick]

If worse news can I change it for a CX motor in the same frame?

 

[soundwave]

you will only get back the motor that is on the bike.

 

[bigclick]

How long is the warranty on them? Mine is nearly three years old

 

[Deleted member 4366]

How long is the warranty on them? Mine is nearly three years old

Oh dear! Please keep us informed what happens now. I think you're the first that's reported a problem like that out of warranty. This will be very interesting for all those with similar Bosch bikes.

The first step is to take it back to the dealer and see what they say. Ideally, you need to go to the original dealer that sold the bike.

 

[bigclick]

I have taken it to a local Bosh ebike dealer.
He can't look at it until Monday but will update here if there is any news.

 

[bigclick]

The original dealer doesn't do servicing until November

 

[Deleted member 4366]

The original dealer doesn't do servicing until November

That's interesting and doesn't surprise me. Thousands of people have these sort of bikes now, and many are going over 3 years old, which is probably the sort of time when failures will start. I just can't see how the industry is setup to deal with this sort of thing. There's very few bike shops that would know how to unplug a connector, let alone remove or disassemble a motor.

 

[soundwave]

the motor is easy to remove but a new one is not cheap.
http://www.pro-cycling-golla.de/Motor_und_Zubehoer/Antriebseinheit_Performance_25_km_h_artikel53b84c8b8ded1.html

you could try to remove all the connectors and give them a clean and see if that sorts it otherwise the motor needs to come apart but as there sre no serviceable parts so not much you can do tbh bar buy a new motor.

 

[Gubbins]

My motor failed out of warranty and the selling dealer gave me a good deal on a replacement. Cant remember how much it was but its either that or scrap it.

 

[soundwave]

he cant scrap it as it has to be sent back so he can buy a new one even out of warranty. fkn stupid but that is the way bosch wants it.

 

[Gubbins]

he cant scrap it as it has to be sent back so he can buy a new one even out of warranty. fkn stupid but that is the way bosch wants it.

I meant scrap the bike..

 

[soundwave]

id say it is worth a new motor for 600 quid as that be like me scraping my hole bike lol

 

[Deleted member 4366]

Is there a danger of software identification mismatch between the motor, battery and control panel? How do they look after that with a replacement motor? Do you still have to go to a Bosch dealer to get something sorted?

 

[soundwave]

it might be why they need the old motor back first b4 you can buy a new one is all i can think off.

dealers cant do that with what they have so only bosch can do it imo.

 

[Gubbins]

Is there a danger of software identification mismatch between the motor, battery and control panel? How do they look after that with a replacement motor? Do you still have to go to a Bosch dealer to get something sorted?

They fitted my new motor and just plugged it in to a laptop which went online and updated automatically.

 

[Deleted member 4366]

They fitted my new motor and just plugged it in to a laptop which went online and updated automatically.

That's what I mean, so you can't do it yourself. That's worse than the Kalkhoff then because they send you a plug-and-play motor, and it's only £360.

 

[Gubbins]

That's what I mean, so you can't do it yourself. That's worse than the Kalkhoff then because they send you a plug-and-play motor, and it's only £360.

Just because they did an update doesn't mean it won't work without. When I had the purion fitted they did an update and the odometer showed the same distance as on the intuvia display. They told me all the data is stored in the motor.