I recently took my bike into my LBS for new crank bearings. They were a little cautious at first but thanks to a quick call to Andrew at OnBike I could reassure them that a standard replacement would be OK. £70 paid for this, new magura pads and a new rear disc brake cable.
I did not take my battery with me so rode unassisted back to work. When I rode home that evening power was intermittent so I PM'd Flecc and spoke to Andrew. The likely cause was the battery connection. In hindsight I should have stressed the fact that the bearings had been replaced.
I cleaned the connections on the battery and the bike, and gave the bike a good looking over the weekend (last but one). I then decided that a visit to OnBike was needed.
I arrived at their Kidderminster shop at around 1:30pm on Friday and could see that both Andrew and Phil were really busy. They sent me off on a new Wisper Alpino 906 demonstration model displayed at Presteigne and promised to fit me in. A very enjoyable hour and 15 hilly miles later I arrived back to find that a small adjustment to the sensor had done the trick.
LBS had fitted a thinner sealed unit so the pulsing I experienced was due to the weaker magnets not sensing the movement.
I enjoyed my day out more than most "holidays" I have taken and do not mind the journey too much; it would not be much quicker to get into central London and back, and I would have missed the quiet ride through the countryside surrounding the OnBike shop.
Also tried a great Wisper 806 folder, light but really sturdy to ride, and new eZee Sprint kitted with the dual battery and analyst, thanks to thier owners who were also there.
Whilst I was there two couples visited and spent a great deal of time with Andrew whilst he explained the merits of each range of bike. They could see and try out each bike and also ask about throttle/pedelec only arrangements. The second couple were looking at adding battery power to their tandem!
Thanks again to Andrew and Phil.
I cannot blame the LBS but, if they had any experience of electric bikes, I would have considered taking the bike back. As it is I am too worried that any comment seen as a complaint will result in them suggestion I take my custom elsewhere. I don't want to do this as they are very good.
I did not take my battery with me so rode unassisted back to work. When I rode home that evening power was intermittent so I PM'd Flecc and spoke to Andrew. The likely cause was the battery connection. In hindsight I should have stressed the fact that the bearings had been replaced.
I cleaned the connections on the battery and the bike, and gave the bike a good looking over the weekend (last but one). I then decided that a visit to OnBike was needed.
I arrived at their Kidderminster shop at around 1:30pm on Friday and could see that both Andrew and Phil were really busy. They sent me off on a new Wisper Alpino 906 demonstration model displayed at Presteigne and promised to fit me in. A very enjoyable hour and 15 hilly miles later I arrived back to find that a small adjustment to the sensor had done the trick.
LBS had fitted a thinner sealed unit so the pulsing I experienced was due to the weaker magnets not sensing the movement.
I enjoyed my day out more than most "holidays" I have taken and do not mind the journey too much; it would not be much quicker to get into central London and back, and I would have missed the quiet ride through the countryside surrounding the OnBike shop.
Also tried a great Wisper 806 folder, light but really sturdy to ride, and new eZee Sprint kitted with the dual battery and analyst, thanks to thier owners who were also there.
Whilst I was there two couples visited and spent a great deal of time with Andrew whilst he explained the merits of each range of bike. They could see and try out each bike and also ask about throttle/pedelec only arrangements. The second couple were looking at adding battery power to their tandem!
Thanks again to Andrew and Phil.
I cannot blame the LBS but, if they had any experience of electric bikes, I would have considered taking the bike back. As it is I am too worried that any comment seen as a complaint will result in them suggestion I take my custom elsewhere. I don't want to do this as they are very good.
