I got my Quando on 4/01/08. The battery was manufactured in August 07. In late September, just before the 6 month warranty on the battery was to expire, I took my bike into NYCewheels, where I bought it, to have an electrical short corrected and to have the battery evaluated. The battery was definitely deteriorating, with the yellow light flashing on and off after only a mile of flat riding, with my pedaling. It took them two weeks to repair the bike and I was very anxious to get it back as I had been reduced to riding the subway back and forth to work, which I despise.
When I went to pickup the repaired bike, the young man who had taken my bike from me had neglected to indicate that my battery needed to be checked out. So it wasn't. They agreed at that time to check the battery but that would have necessitated my leaving the bike there another 3-4 days and would added a total of three more trips to the transaction. They didn't have a spare battery for me to borrow. I was peeved so I just said, let me take it now and I'll return it shortly. The battery warrantee had expired while the bike was being repaired but they told me that would be no problem when I dropped the bike off initially.
OF COURSE, my first trip to work after that, the battery cut out while I was climbing one of the few hills in Midtown Manhattan where I live and work. I had to walk the bike up the hill just 2.68 miles after a fresh charge. So now I no longer go that way as it involves the hill and is a tad longer than the way I've been going lately. But that route is almost entirely on the bike path along the Hudson, which is beautiful and safe. Now I'm riding my bike 2.5 miles each way to work, basically level riding through murderous midtown traffic. The bike is now cutting out before I get home. So I'm not even getting 5 miles worth of flat riding, with pedalling. And we know these things only get worse.
So here are my questions:
How would you suggest that I frame all this with the seller? I mean I DID bring the bike in before the 6 mos to get the battery checked and they made the mistake in not doing it.
Isn't this really poor performance for a battery? I only used the bike for work, 5 miles RT, 5 times a week. And then maybe three additional trips of about 7 miles RT/week. Not many hills in Manhattan. And I always pedal. ALWAYS.
I'm a social worker so I live on a bare subsistence salary... buying a new battery would be very difficult for me. The bike was the biggest expenditure I've made in years and now I hope I didn't make a big mistake.
Feel free to weigh in here or in a private message to me. I would appreciate any feedback.
Just one more thing, I really educated myself about how to take care of the battery, mostly on this site. I charged it religiously after each use and also followed to the letter the battery care sheet that the seller gave me when I bought the bike.
Thanks,
Rob
When I went to pickup the repaired bike, the young man who had taken my bike from me had neglected to indicate that my battery needed to be checked out. So it wasn't. They agreed at that time to check the battery but that would have necessitated my leaving the bike there another 3-4 days and would added a total of three more trips to the transaction. They didn't have a spare battery for me to borrow. I was peeved so I just said, let me take it now and I'll return it shortly. The battery warrantee had expired while the bike was being repaired but they told me that would be no problem when I dropped the bike off initially.
OF COURSE, my first trip to work after that, the battery cut out while I was climbing one of the few hills in Midtown Manhattan where I live and work. I had to walk the bike up the hill just 2.68 miles after a fresh charge. So now I no longer go that way as it involves the hill and is a tad longer than the way I've been going lately. But that route is almost entirely on the bike path along the Hudson, which is beautiful and safe. Now I'm riding my bike 2.5 miles each way to work, basically level riding through murderous midtown traffic. The bike is now cutting out before I get home. So I'm not even getting 5 miles worth of flat riding, with pedalling. And we know these things only get worse.
So here are my questions:
How would you suggest that I frame all this with the seller? I mean I DID bring the bike in before the 6 mos to get the battery checked and they made the mistake in not doing it.
Isn't this really poor performance for a battery? I only used the bike for work, 5 miles RT, 5 times a week. And then maybe three additional trips of about 7 miles RT/week. Not many hills in Manhattan. And I always pedal. ALWAYS.
I'm a social worker so I live on a bare subsistence salary... buying a new battery would be very difficult for me. The bike was the biggest expenditure I've made in years and now I hope I didn't make a big mistake.
Feel free to weigh in here or in a private message to me. I would appreciate any feedback.
Just one more thing, I really educated myself about how to take care of the battery, mostly on this site. I charged it religiously after each use and also followed to the letter the battery care sheet that the seller gave me when I bought the bike.
Thanks,
Rob
Last edited: