maloflora

Thanks all - very useful advice and lots of options to try. I think it's my own fault it sheared. I put quite a lot of weight on it during riding and I think at home it's been resting on the rack which might have pushed it over to one side and put more pressure on that bolt over a long period of time.

Brill - thanks all. Thought it should be a reasonable repair to ask a shop to make! I'll try a better shop next weekend and see how we get on. Until then cable-ties for the mudguard will have to do!

Thanks for the suggestions. I'm not really that experienced at this kind of DIY. From the pictures I uploaded does it look like I could use the Dremel method? I think it may be a bit too flush with the frame. I can't get to the bolt from the other side alas - the brake disk is in the way and I've never taken one of those off.

Hi all, I've been happily using a KTM Macina Sport for the last 18 months with no problems. However, the screw that holds the rack and mudguard to the frame has suddenly sheared off, leaving a broken bit behind that I can't get out (pics attached). I went to a bike shop this afternoon, who said 'bike shops don't do this kind of repair any more. Too time-consuming and risky'. Is that really right? Or do I need a better bike shop? Thanks for any help!

Thanks for responses. To be honest I don't really need it at all with the new Macina, so am looking to sell. Is the advice to repair and then auction?

Hi all, Been a bit of a pause in this discussion. I've moved to a KTM Macina which has been excellent for the last four months - not quite as powerful as the BH but very reliable and feels like a lovely normal bike. I'd appreciate any advice on what to do with the BH - still only a year old and working well, but with one spoke broken on the rear wheel. Anyone here want it? Or shall I auction? Thanks!

I ride in the middle of London every day and manage about 14mph on average. Some early mornings and weekends bumps that up a bit from the weekday commute. Better than a car or public transport!

Thanks Rob. This was very helpful. Tried a few out today - Kudos Eiger was interesting, though a bit slow off the start. KTM Macina Cross v nice.

It's where the spoke attaches to the motor - looks like whatever attaches it to the motor breaks off. Have been riding a couple of weeks with the heavier spokes and had another one break today. I'm beginning to give up on this bike completely. However, before I splash out on a different one I'm worried the same things will recur. So a few questions: I weigh around 80 kilos, with a couple of kilos attached for a laptop. I presume that's within normal tolerances! I cycle around London a lot and there are some potholes and speed bumps. I presume a good ebike should be able to cope with that? Is part of the problem the extra weight in the rear wheel and would it be worth looking at crank bike like an Agattu rather than a hub like a Kudos? Should I look at smaller wheels? Any bikes built like a tank that people recommend? Grateful for any help - getting a bit desperate here!

Great thanks all. Really helpful!

Just a quick q - can you fit a normal rear-wheel luggage rack to one of these? Seatpost racks probably wouldn't be strong enough for my normal travel weight (laptop + papers + clothes). Thanks!

Hah! That cheered me up. I might not try that with the BH... crunching sounds would ensue...

Just to share my pain after another intensely frustrating afternoon. I was told I could collect the bike at 3:30, so I trek down to Battersea. Am told that they haven't yet collected the wheel so I need to go away for another hour. So I waste an hour and come back. Only to be told that BH sent the wrong spokes and they only just found this out. So off I go home again with no bike.

I should clarify that the spokes seem to break near the hub. I'm not an expert, so I'm not sure what's breaking and how to true up etc. Anyone know a good guide on the internet I can read up, so to learn what to do?

Hi all, Thanks for the suggestions, offers and support - much appreciated. My priority is to get the bike back on the road before Christmas, so I'm going to ask him to repair using BH's spokes. Secondly, assuming the damn thing breaks again I'd like to take up the offer of an introduction to a specialist wheel-builder. KudosDave - I'll be in touch by PM. Thirdly, I still feel badly treated and out of pocket. I don't concede that yet another repair using poor quality components ends the matter; nor do problems with the manufacturer absolve the dealer of responsibility. So I intend to take this further - do I start with a complaint to BEBA? Trading Standards? Thanks again!