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The walk along button/assistance regulator. Without pedalling it will pull the bike along at 4mph. When you pedal it will assist the bike up to 15.5mph. All the best, David

Hi Andy, the tracker will be powered whilst the battery is locked into the frame. We have created a separate board with battery that will keep the tracker live for up to two weeks if the battery is removed. All the best, David

Great news Nigel, it's great to see the resale value holding up. All the best, David

Oh yes I do remember you very well, the bike was damaged in transit by DX. I will have forwarded your email to Support. I am away on holiday now. I suggest that you continue take this up with Support. Kind regards, David

Hi, sorry to read you are disappointed! What did Adrian in support say when you spoke to him about the issue? All the best, David

We are aiming for £5.99 pcm All the best, David

The Torque Sensor on your bike isn’t working as it should. Please ask your supplier to contact Adrian in support, we will help them resolve the problem. All the best, David

The torque sensor does three important things. Firstly it enables the bike to start instantly either of the pedals are pushed upon, rather like a car accelerator. This was particularly important when we were working with six magnets and one sensor, as two magnets had to pass the sensor to...

Hi, The twist grip activates a walk along mode which pulls the bike along at up to 4mph. If a rider is on the bike and only when pedalling, the twist grip becomes an assistance regulator bypassing the assistance buttons on the display. This means that when turning the pedals the rider is able...

Cheers Stewart, I never stop learning! All the best, David

Sorry, chaps!! I discussed with our partner in this project and their answer was "Yes the tracker does have a built in Data SIM". I have a unit on my desk and there's no little white sim card!!! :oops: All the best and slightly embarrassed, David

"We are working on the pricing now and are involving an insurance company. They are so impressed with the system that they will give discounts on their eBike policies that will cover in the region of half, but maybe all the monthly fee, if insurance is taken with them at the time the system is...

Hi Stuart, Thanks for this. I understand that it does not rely on a phone connection as there is no sim card. I will however check. All the best, David

In tests, the bike is linking to 12 satellites so cover and accuracy are pretty good. If the bike is taken into a tunnel or underground we will have the last known position recorded, worst way 30 seconds before the bike goes “dark”.

All absolutely true IF 1. The thief has a tin foil hat with them. 2. They know exactly where to place it. And 3. They can ride the bike tin foil hat in place.

Really good point. It’s the same tech as is used to disable stolen vans and cars so it should be good but I get your point. Let me give it some thought. Thanks!

I should also emphasise that our customers don’t have to pay to turn the device on to benefit. They can wait knowing that in the unfortunate case of having their bike stolen within the warranty period they can activate the device for the initial activation fee plus six months charges.

Hi Cancunia, You are correct, we are partnering up with a very established firm who currently track fleet vans and cars. They are very well established and the system is proven. They also take care of all the privacy issues. We are working on the pricing now and are involving an insurance...

Both very interesting comments and the reason I asked the question. yes we do get a £1 per month kick back on the monthly charge, but that’s not the reason we are thinking about it. We are asked for such a system every week several times a week. So have decided to think about giving it a go...

If you are certain of your facts, please PM me or email me with details. I’ll take it up with them and report back here david@wisperbikes.com All the best, David