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Remove the chain to confirm the rear wheel will rotate both ways first without motor power. Certainly the noise isn't right but one thing at a a time.

No chance in Leicester you are in Lock Down ??? By putting in a location it will be up to the good will of a ebike friendly enthusiast who might offer their service's to help out. I can only think of one ebike expert/retailer who might help but they are in Southend.

If you are a practical person and competent at taking things apart / putting things together then with a £5 multi meter you should be able to simply take some battery readings with easy to follow instructions form us on the forum. The world of ebike batteries might seem to be technical for most...

U tube might be useful but you will need to learn or practice some soldering skills, otherwise you will need a competent ebike enthusiast to help you out. Without a location you might be in Timbuctoo.

One can only know if the battery is fully charged by using a volt meter on the discharge connector to read the actual battery voltage, the likely hood is that the battery doesn't charge because of lack of use and might be because a cell group has drained below a minimum voltage level of about 3v...

The pit falls of buying a little used ebike, the battery is at the heart of the bike and one needs to know the replacement cost before buying any bike. Once that is known it doesn't matter what the bike age it will need to taken into consideration of the asking price when buying. Your battery...

The bike is a at the low end price for value ebikes so the electronics are very basic, you get what you pay for. The only option is as vfr has stated you need to buy a replacement electronic kit that uses current control and not speed control, but will entail soldering and changing connectors...

The battery is a 36v Frog style/type battery so use that term for searching for one. Ebikes direct also sell the bike so they might be able to sell one. https://www.ebikes.co.uk/36v-battery-for-commute-and-la-grande-ebikes.html

The predictive battery display as mentioned shows real time battery level, under load/current draw it includes the voltage sag as the cells deliver the extra power asked of them. Once the power demand ceases the voltage rebounds as the sag is only temporary, the display may not instantly record...

It's pointless pedalling backwards as it doesn't get you anywhere ! Pedalling backwards unloads the derailleur so the chain may drop a sprocket or two.

Remove the chain from the chain wheel and check motor for rotation both ways, the rear wheel unlike a hub wheel won't have any restrictions to prevent it rotating unless there is a mechanical issue with the wheel hub, brakes or cassette.

I wouldn't even let them repair my barge pole let alone order spokes.

It must be good if the web site builds the wheel for you :rolleyes: .

Although you don't want to be replacing cells personally, Jimmy can recell them for you at ebikebatteries.co.uk as well as providing/arranging the courier both ways.

For my bikes with SPD's I use the narrow plastic/ABS platform for normal shoes if I don't use my SPD shoes, these ones below are narrow and not cumbersome and incorporate reflectors. Like buttered toast the weight always causes them to be upside down...

The G370 is only suitable for steel D'O's as the axle only has flat sides enough to fit in 9mm D/O's other wise the axle is completely round. http://www.topbikekit.com/8fun-bafang-g370-36v250w-front-hub-motor-17kg-p-890.html

Well done for having a go, a skill any avid biker should learn. Once you get to learn the not so dark art of wheel building you will want to do more. You will need patience to get the spokes tightened and trued. Don't worry about the dish too much until it is trued quite well, though if doing...

Highly likely more then one is done for, reputable guys don't mess with one or two cells. Total replacement will be the norm.

The Lord's workers aren't even safe from the lowlife scum, I guess their time will come when they get to meet their maker unless karma gets them first.

The lighter smaller G370 uses 14.6 ratio. Regarding the Stem shock £81 plus postage etc,etc is a lot for only 14mm of travel.