The side you show is of cell goups #7 (3.8v), 5 (0.3v) , 3 &1 (4.12v) , what about the voltages on the opp side 2,4 & 6 ?
Most likely the BMS has failed and the bleed resistors on group #5 have remained open and has allowed total discharge, the BMS should (if working correctly) prevented...