A2B Hybrid - no power after 4ish miles

[stunofish]

Hi, does anyone have any ideas on this issue. The bike works fine for 4ish miles and then there is no assistance but the power to the lights and display is still there. If you stop for 5 minutes the assistance will start working again and stop after a few yards, but if you leave the bike till the morning. It will go another 4 miles without issue.

Could it be a over heating issue. The battery meter is still on 3 bars after around 7 miles.

Any ideas, so i can investigate this weekend while the weathers nice.

Thanks

 

[Hero Eco]

Hi Stunofish

Is it a Hybrid 24 or 26?

Thanks
Mark

 

[stunofish]

26" i think. i can comfirm when i get home

 

[Hero Eco]

26" i think. i can comfirm when i get home

OK, do so and we can help resolve. Otherwise call: 01242 252 334, we are open on Saturdays too!

 

[stunofish]

Hi, it is a 26. Any ideas how to find the fault.

 

[Hero Eco]

Hi, it is a 26. Any ideas how to find the fault.

Its probably the battery, which is under warranty. If you get it back to the dealer you bought it from they can get it back to us for testing.

Many thanks
Mark

 

[stunofish]

Thanks for the response, but i got the bike second hand would it still be under warranty.

 

[Hero Eco]

Thanks for the response, but i got the bike second hand would it still be under warranty.

It depends on whether it was registered for warranty new or if you have the original purchase receipt. Let me know and I can advise

thanks
Mark

 

[stunofish]

nope I just have the manual and the keys and a receipt from the guy i brought it from

 

[Hero Eco]

nope I just have the manual and the keys and a receipt from the guy i brought it from

OK, if you can provide me with the frame number I can check our system. After that, we can just try to help diagnose, but probably best to talk on the phone.

Many thanks
Mark

 

[stunofish]

thanks i will get it tonight and give you a ring tomorrow.

 

[Hero Eco]

thanks i will get it tonight and give you a ring tomorrow.

Great, I'm not in- but ask for our Technical Manager Steve

Many thanks
Mark

 

[stunofish]

I have had a look but it is a little hard to read but I think it is 1UN090600010

 

[stunofish]

I have left you a message, but just incase the software version is U106

 

[stunofish]

Thanks guys for a quick turn around on this issue, i have just been out over 8 miles without any issue.

Hero Eco Rock !!!!

 

[flecc]

Good to hear of excellent service from Hero Eco for your A2B Hybrid, it's what potential e-bike buyers need to hear.

 

[Hero Eco]

Thanks guys for a quick turn around on this issue, i have just been out over 8 miles without any issue.

Hero Eco Rock !!!!

Great news Stunofish! Happy riding!