We took delivery today of my wife's Cube Touring Hybrid Pro 500. I was expecting a fully assembled bike but it arrived in two boxes needing assembly from scratch. No step by step instructions were included and the manuals are not designed to cover this initial assembly - they contain references to multiple parts for various models that are confusing.
We couldn't do a test ride at a store so ordered online. The company will remain unnamed at present (it's multiple store group in Essex) but frustratingly my calls to them go straight to answerphone ("Corona virus means we are very busy, yada yada") and I've had no return call. The bike is now partly assembled but the front wheel will not go on - the axle looks incredibly thin and does not seem to fit with the fork.
If anyone has assembled one of these and can offer any advice, I'd be grateful.
We couldn't do a test ride at a store so ordered online. The company will remain unnamed at present (it's multiple store group in Essex) but frustratingly my calls to them go straight to answerphone ("Corona virus means we are very busy, yada yada") and I've had no return call. The bike is now partly assembled but the front wheel will not go on - the axle looks incredibly thin and does not seem to fit with the fork.
If anyone has assembled one of these and can offer any advice, I'd be grateful.