In 2011 I bought an Oxygen Emate City from 50 cycles in Richmond. Just within the two year warranty period I had a motor problem and contacted 50 cycles. They told me they had stopped selling Oxygen bikes and were unable to help me.From 50cycles I asked if they could supply a replacement battery....
I just tried calling but the number supplied seemed to be incorrect.
Unfortunately we are currently unable to supply replacement batteries as we no longer sell Kalkhoff bikes and are only dealing with them for warranty parts on bikes we have recently sold.
I have attached a link below to their dealer search facility on their website so you can use this to find your closest current Kalkhoff stockist who should be able to supply or order one in for you."
News to me. Thought they were main supplier of kalkoffs?
I contacted Andrew direct who owned Oxygen at the time who could not have been more helpful and sent me a replacement motor wheel that I fitted myself.
Needless to say I have not bought another bike from 50 cycles.