Help! ERROR E22 AND E21

[wheeliepete]

an ebike with a hub motor can offset that greatly

As long as it's not made by Suntour.

 

[marcuspassey]

Should be. taken from the Halfords site for the Vulcan-e
View attachment 28762

nice one

 

[marcuspassey]

Great, you shouldn't have any problems, TS deff. electrical, has wires coming out of it, although has moving parts, but I don't recon halfords are that clever.

i didn't see that about electrical having 2 years warranty hope the E22 error comes under that

 

[soundwave]

id go for a full refund then or different bike with bosch motor

 

[marcuspassey]

Don't be. But I wouldn't have only one (e)bike as a form of transport if it's critical if at all possible.

Ebikes have more things to go wrong, although an ebike with a hub motor can offset that greatly as your drivetrain can be nuked and can still carry on if it has a throttle.

what types of ebikes are like that? any from halfords?

 

[marcuspassey]

id go for a full refund then or different bike with bosch motor

can you go for that outside of warranty?

 

[wheeliepete]

Make them well aware of the misery and inconvenience that both bikes have caused you, get yer hanky out, wipe away the tears, then suggest that a Crossfuse would be the ideal way to make it up to you and see what happens.

 

[marcuspassey]

btw I get the E22 code when I turn the monitor on the bike lurches forward and travels on its own. Turns off pretty quick then I keep turning on so it kind of works hope enough for me to get to work and drop at halfords. Not understanding how it still goes without sensor working

 

[marcuspassey]

Make them well aware of the misery and inconvenience that both bikes have caused you, get yer hanky out, wipe away the tears, then suggest that a Crossfuse would be the ideal way to make it up to you and see what happens.

lol whats a crossfuse

 

[wheeliepete]

can you go for that outside of warranty?

Your not out of warranty.

 

[marcuspassey]

Your not out of warranty.

well what im worried about is when i bought the crossfire that was three years ago that went wrong. Then they gave me the vulcan april 2017 this has not been as bad but now its totally broken but has cut out loads of times plus seat broke twice and monitor housing.

 

[wheeliepete]

Not understanding how it still goes without sensor working

It's still functioning enough to engage the motor, but not as it should be. Crossfuse is nice carrera with Bosch motor, also some nice Voodoo bikes with the same motor.

 

[soundwave]

well you got full warranty on the electric side as it runs out in April 2019

 

[marcuspassey]

well you got full warranty on the electric side as it runs out in April 2019

have get it up there tomorrow

 

[marcuspassey]

well you got full warranty on the electric side as it runs out in April 2019

lets hope they cant fix it then and can offer a new one

 

[wheeliepete]

Then they gave me the vulcan april 2017

New replacement bike, new 2 year warranty. Halfords are huge and play the numbers game, units out the door. They are well aware of the fact that there are problems with the bikes fitted with the Suntour system, but choose to ignore it, continue to sell them and deal with the ones that come back. If the first person you see tries to fob you off, as to speak to the manager.

 

[marcuspassey]

New replacement bike, new 2 year warranty. Halfords are huge and play the numbers game, units out the door. They are well aware of the fact that there are problems with the bikes fitted with the Suntour system, but choose to ignore it, continue to sell them and deal with the ones that come back. If the first person you see tries to fob you off, as to speak to the manager.

its ridiculous though this bike has cut out loads seat broke twice housing broke had to have new cables.

 

[soundwave]

or just go full angry parrot mode if they try to fob u off pmsl

 

[marcuspassey]

or just go full angry parrot mode if they try to fob u off pmsl

ha ha im a little scared though they already gave me one new bike. Now this broke im sure they will say they treated me good and cant help me.:-(

 

[wheeliepete]

lets hope they cant fix it then and can offer a new one

I would point out you've had 2 bikes with this system and there's no way you want another. There have been folks on here that have had every electric compontent changed on their bike and it still dosn't work as it should. If you are using your bike to comute every day, you need reliability, which the Vulcan/Crossfire cannot provide. As SW said, not fit for purpose.