Our new Wispers arrived in Portugal today. Mine is a Red Wayfarer H9 with crossbar, my wife's a Blue Wayfarer H7 step-through, both hub drive. We bought them from E-Bikes Direct in the UK as they had availability, and they were shipped out by Algarve Removals, who we use regularly.
The first thing i noticed was that the bikes did not arrive in Wisper packaging, but in boxes marked MTF Enterprises Ltd. Presumably E-Bikes Direct had removed the original packaging and re-packaged them after their PDI, or whatever they do.
First I unboxed the Blue step-through. Inside the box the bike was packaged in more cardboard and a fairly small amount of bubble wrap. The saddle was loose but apart from that the bike seems fine.
Next I unboxed my Red bike with crossbar. Inside the box this had been packaged with huge amounts of bubble wrap and loads of brown parcel tape. The bike also still had protective foam on many of the tubes held on by cable ties. It took quite a while to get the bike out of that lot.
Once out of the box I noticed that the two bikes had different handlebars. My wife's blue bike has fairly normal handlebars, swept back at the ends, and an adjustable stem. My red bike has very wide, almost straight handlebars and a non-adjustable stem. I have never had such wide handlebars before and I don't think I am going to like them. But I can live with them in the short term.
The next thing I noticed on my red bike was some damage to he paintwork at the join between the seat tube and the down tube, and a smaller scratch on one of the rear fork tubes. This is annoying. I hope that it will be possible to get some touch-up paint to fix it.
Finally, when pushing the bike forward I noticed that the rear tyre is rubbing slightly on the very back of the rear mudguard. This mudguard seems to be a substantial aluminium extrusion and does not appear bent, damaged or deformed in any way. It may be possible to adjust the position of the mudguard slightly but to do this I think one would have to remove the rear wheel. Unfortunately the bike is not really usable until this is corrected. I have registered the bikes with Wisper and will be contacting them, and E-Bikes Direct, to get these issues resolved. Life would have been easier if we had bought the bikes from a dealer here in Portugal - but unfortunately none of them had the bikes we wanted.
Apart from the above the bikes look very smart and appear to be well engineered.
The first thing i noticed was that the bikes did not arrive in Wisper packaging, but in boxes marked MTF Enterprises Ltd. Presumably E-Bikes Direct had removed the original packaging and re-packaged them after their PDI, or whatever they do.
First I unboxed the Blue step-through. Inside the box the bike was packaged in more cardboard and a fairly small amount of bubble wrap. The saddle was loose but apart from that the bike seems fine.
Next I unboxed my Red bike with crossbar. Inside the box this had been packaged with huge amounts of bubble wrap and loads of brown parcel tape. The bike also still had protective foam on many of the tubes held on by cable ties. It took quite a while to get the bike out of that lot.
Once out of the box I noticed that the two bikes had different handlebars. My wife's blue bike has fairly normal handlebars, swept back at the ends, and an adjustable stem. My red bike has very wide, almost straight handlebars and a non-adjustable stem. I have never had such wide handlebars before and I don't think I am going to like them. But I can live with them in the short term.
The next thing I noticed on my red bike was some damage to he paintwork at the join between the seat tube and the down tube, and a smaller scratch on one of the rear fork tubes. This is annoying. I hope that it will be possible to get some touch-up paint to fix it.
Finally, when pushing the bike forward I noticed that the rear tyre is rubbing slightly on the very back of the rear mudguard. This mudguard seems to be a substantial aluminium extrusion and does not appear bent, damaged or deformed in any way. It may be possible to adjust the position of the mudguard slightly but to do this I think one would have to remove the rear wheel. Unfortunately the bike is not really usable until this is corrected. I have registered the bikes with Wisper and will be contacting them, and E-Bikes Direct, to get these issues resolved. Life would have been easier if we had bought the bikes from a dealer here in Portugal - but unfortunately none of them had the bikes we wanted.
Apart from the above the bikes look very smart and appear to be well engineered.
