Just thought I'd post my bad experience with Powabyke here.
A year or so ago I bought a Powabyke X6, I was really pleased with the bike and was immediately hooked on electric bikes. Unfortunatley the range wasn't enough for my commute to work though. So I ended up buying a Wisper. Sadly, I've never been able to sell my X6.
Anyway before I changed to the Wisper I bought my wife a Powabyke X6 LS, again she was really pelased with it and we had some great outings together last summer.
Unfortunately, the battery suddenly died about a month ago, so I contacted Powabyke who suggested I took it back to the retailer.
I contacted the retailer who asked me to bring the battery in, a little frustrating as they are 30 miles away, but I took it back. I had received no response after about 3 weeks, so I rang the shop, they then asked me to bring the bike in. Another 60 mile round trip, but I duly did this.
Anyway, tonight I received an email with the following attachment, no explanation just saying this is what has been received from Powabyke.
I'll call the shop tomorrow, but does anyone know what this means? I'm assuming its to do with the sale of Powabyke, but it just feels so wrong that the company is so similar, still selling the same products, but not fully supporting them.
I'm shocked at this, the service offerred by Frank was one of the main reasons I bought from Powabyke, but now find I'm stuck with one bike I can't sell and another with a dead battery. At least I can use my old battery on my wife's bike I suppose
Paul
A year or so ago I bought a Powabyke X6, I was really pleased with the bike and was immediately hooked on electric bikes. Unfortunatley the range wasn't enough for my commute to work though. So I ended up buying a Wisper. Sadly, I've never been able to sell my X6.
Anyway before I changed to the Wisper I bought my wife a Powabyke X6 LS, again she was really pelased with it and we had some great outings together last summer.
Unfortunately, the battery suddenly died about a month ago, so I contacted Powabyke who suggested I took it back to the retailer.
I contacted the retailer who asked me to bring the battery in, a little frustrating as they are 30 miles away, but I took it back. I had received no response after about 3 weeks, so I rang the shop, they then asked me to bring the bike in. Another 60 mile round trip, but I duly did this.
Anyway, tonight I received an email with the following attachment, no explanation just saying this is what has been received from Powabyke.
I'll call the shop tomorrow, but does anyone know what this means? I'm assuming its to do with the sale of Powabyke, but it just feels so wrong that the company is so similar, still selling the same products, but not fully supporting them.
I'm shocked at this, the service offerred by Frank was one of the main reasons I bought from Powabyke, but now find I'm stuck with one bike I can't sell and another with a dead battery. At least I can use my old battery on my wife's bike I suppose
Paul