They haven’t opened the motor and if they have you can kiss your warranty good byeCollected my bike today, which sadly means they haven't kept it to order a new motor!
They said they have lubricated inside the motor but didn't elaborate further. New cassette and chain fitted £108. I perhaps need to lear to do this myself from now on, from the videos I've watched it doesn't look difficult with the right tools.
Thats what I wanted, but no such luck.Bear mine went in on Saturday as it felt the BB had went , was creaking under any kind of pressure, initially thought it might have been my gears being out of alignment and needing re-indexed but they were fine, new motor arrived this morning and replaced today ... i'd keep an eye on it just incase, other than that bikes been great and so much fun to ride everyday,