Some of you will know my story already but to recap: my wife and I bought two Cube Ebikes from an online retailer (who were very helpful) and we took delivery on 23rd March. Around mid April my bike developed a fault - the rear rack housing the battery broke (welding fault). I contacted the shop and they apologised and said they'd contact Cube to get a replacement part, which would either be shipped to me or a Cube rep would arrange to deliver and fit. I'm still awaiting the replacement and have refrained from riding the bike because it rattles too much and I fear more damage.
It's soured an otherwise excellent experience but as mentioned in my earlier thread, put doubt in my mind on the strength and reliability of the rack.
Is my only recourse to accept replacement of a faulty part or am I being too complacent in not pursuing a refund of the whole bike?
It's soured an otherwise excellent experience but as mentioned in my earlier thread, put doubt in my mind on the strength and reliability of the rack.
Is my only recourse to accept replacement of a faulty part or am I being too complacent in not pursuing a refund of the whole bike?