Ok, little bit more info that may help others in the future.
Powabykes reply- contact Raleigh. Then we are not allowed to help, who is your dealer and we'll talk to them. From past experience contacting Raleigh is a bit like going to Tesco and talking to the cabbages (that's my imagination- I've never tried talking to cabbages but expect a similar level of help from previous attempts at anything beyond 'have you a sales leaflet'). Powabyke seem to be a different organisation to the Powabyke that existed before their dealings with Raleigh.
Anyhow, root cause of this is the screw that holds the gear cable guide in place under the bottom bracket is too long and hit the centre of the sealed bearing unit causing a fairly deep gouge all the way round the spacer on the bottom bracket. Taking the screw out (and shortening it so it was the right length so no problems when re-assembled) allowed the centre portion of the bottom bracket to be removed, and the bottom bracket to be reassembled. The gouging removed some of the bottom bracket identification information (???? for gouged missing info), but it is a:
Chin Haur
CH52-6????
118L
BC 1.37x2????
So I'm guessing/assuming I need a 68mm (from the CH52-6?? marking) unit with 118mm overall length.
All's well that (hopefully) ends well!
If anyone else needs to replace the bottom bracket on an X-Byke unscrew the cable guide a couple of turns first- it may make the whole job easier.