mick2444

where do i look ?

yes they are, me and my son cycled over 500 miles on mountain bikes in france fully loaded panniers with camping gear etc mountains ,rough canal paths, the tyres took everything we threw at them no punctures and they take the sting out of the saddle, thats why i put them straight on my electric bike when i got it.

i have the big apples 2.0 fit well under mud guards on my kalkoff speed endeavour good grip in most situations. suspension seat post. bumps are like driveing rolls royce silver shadow,prostate happy lol

like you say tom balance. i wasnt going to bother posting, till i read through some recent post including my original post. my case was something that could happen to any company and what happened was beyond their control.i didnt think that at the time i thought i was being fobbed off but that wasnt the case mick

tnt picked it up from neigbour.

i was the original poster of the guarantee problems with my battery . i recieved a brand new battery on thursday as promised by scott. when the driver gave it me he explained it was completely his fault and apologized. he has delivered many parcels to my house and the morning he was supposed to deliver my original battery he had a brain fart his words. he was behind time and stressed to the max turned down the wrong lane he was extra busy and dropped the parcel at a neighbours house 1/4 mile away. same post code. the nieghbour has a very similar surname to me he was on holiday and had the builders in R .GRITTHIS builders. the man who sighned for the parcel. when the nieghbour came back from holiday the battery was there. this put 50 cycles and me in a tense situation, they might have thought understandably that i was trying it on to get a spare battery. i thought whats all this got to do with me the batterys gone missing and got annoyd. so in the interest of fair play i will say their guarantee IS good and it was a cock up by TNT i have seen recent post about worrys over 50 cycles guarantee it is now my opinion theres nothing to worry about mick

the managing director co owner scott rang me sunday afternoon. after an apology then a LOT of questions about battery care etc he told me to box the batterys and TNT will pick them up today he said he HOPES to have a new battery in my hands by friday he said they have plenty in stock i said dave got me 2 batterys next day delivery he said they want them back first, fair enough..if the NEW battery doesnt turn up by friday teatime i will post on here the first solution he offerd me and why !! i was going to go away camping this week got some time off theres more to life than electric bikes but not at the moment

fair points i agree. i must have got the friday afternoon batterys mick

the chain guard rear thin bit on mine started flapping while riding it 3 months ago i thought the noise was the motor i got off used a bit of insulation tape to fix it back. looked on the website in spares couldnt see one, how much are they ? its not bothered me for 6 weeks though . before i got the kalkoff i bought a 20 year old marin bear 70 quid off ebay to convert it to electric then i saw the xt 10 endeavor read all the stats and took the plunge. in fairness it is a really well made bike apart from the chain quard and a pleasure to ride it really does cut them hills down. but whats the point if the batterys arnt going to last i looked on a chinese site bafang i think its called they sell the panasonic battery 36v 15ah but minimum 20 units. i emailed them asked if they would just sell me one. they said yes 250 quid deliverd dont know how long that would last though.

well dave kept his word about me getting a loan battery today 9.00 am in fact i got TWO ?? thats the good news done with. im not certain but i think one may be the one i sent in and they found it. i noticed on the bottom flap bit that covers the electrics there is a half inch piece of plastic broken off the corner, which wasnt there before. the batterys where well boxed . i pressed the red button on battery what i think is mine it was completly dead. stuck it on the docking station charger and timed it till full charge just under 8 hours,till all lights went. out mine used to take 4 hours, it shows 76 on eco it used to be 84 every time. 355.1 miles on the clock not 380 like i first said. now for battery 2 this one looked nearly new but used .it showed 5 red lights when red button pressed i put it on my bike the lights came on the display lit up but it showed no capacity on screen. i put it on charge but it was fully charged. i have took it off and on bike over 20 times thinking maybe bad connection no joy. so i rang the shop at 4.45pm the woman answered told her the situation, ok dave will ring you back. i wish i had a pound for the times ive heard that in the last 5 weeks, i dont trust the battery that took 8 hours to charge it must have been flat a long time so wont chance a long ride on it. if it is my missing battery theres a chunk missing off it. the bike looks brand new 2 inch big apple tires and the fancy cane creek thud buster suspension seat post £100 really comfy. fantastic hill climber. tilson was right in his post about loan batterys. IF i can get a new battery the bikes for sale im going back to my trusty giant mtb. over to you tim.

hi tom, i agree with every thing you say about the big distance issues and matt and tom are probably very decent fellows , but this is about a lost parcel they sent me going missing 3 weeks ago and not offering any loan battery or giving me a clear answer on what happens if the battery doesnt eventually turn up ..(..we will have to come to some sort of agreement ) is that clear, ? mick

i had been polite and curtious up until this morning , when i got the same answer we are still in touch with TNT it gets a bit tedious after 3 weeks. i got arsey and mentioned this forum and the phone went down on me hence the post, shouldnt have come to this ,not my style at all.

yes your right thanks for that, dave said it will be off a demonstrator bike with a couple of miles on it my last one used to charge to 84 miles on eco all the time till it went wrong 6 weeks ago . i will charge the loan battery tomorrow should tell me what condition its in mick

yes its unfortunate, but an hour after i posted about this on here dave from 50 cycles rang me and told me there would be a loan battery with me in the morning. while the battery hunt continues why didnt they do that 2 weeks ago i wonder ? i hope they send it with parcel force this time

TNT picked it back up from the builders 2 weeks ago according to 50 cycles then it went missing again