FreeGo

Gray, I am sorry for my delay in reply but if you could email spares@freegoelectricbikes.com Macin will be very happy to help, are you near to the shop that sold you the bike? if so take it back and tehy will be able to resolve immediately, it is possible that with lack of use the forks have seized and if this is the case we will replace them immediately. Thanks for your patience and I hope that we can sort this as soon as possible. Kind Regards. Martin.

For those that missed it here is the clip, there is also a clip that went out on Harry Hills TV Burp which I will try to put on, wish me luck!! , now for the Harry Hill. , I hope it works but if not then they can both be viewed on our web site Electric Bikes, Ebikes and Battery powered Bikes from FreeGo Electric Bikes. happy viewing!!

Hi Steve, Soeey that I have not replied to this sooner, I have not been on for a while but I have asked Macin, our technical guy to give you a call to talk you through it, in future if you have any issues you can call Macin (pronounced Marchin, he's Polish!) on 02380 465977 or email him on spares@freegoelectricbikes.com. thanks and I hope you are well.

Fantastic coverage for our bikes on Country File, massive increase in enquiries today for FreeGo and I am sure all electric bikes, well done Paul and the BBC!!!

Good afternoon, I was wondering if you could tell me where you are situated so that I can organise a trial on a crossbar bike for you, our ethos is to try before you buy and I would like to facilitate that for you, to save giving too much information on here perhaps I could ask you to email me at martin@freegoelectricbikes.com Thank you very much. Martin.

Just a quick thank you for kind words, My opinion is that, being a mechanical item it is inevitable that there will be problems but the most important thing is how we deal with the problems. I am very happy to talk to any FreeGo owner with or without a problem so please keep it coming!!

Steve, I am sorry to hear about the problems on the bike, I was available all over the holidays so you could have called. for the future my number is 07856 339037, I guess you will have contacted Peter at Axcess now but I am always available. Sorry Peter but I thought you already had my number. Kind Regards. Martin.

Bob, You didnt upset me, i was being cheeky, factual but cheeky, that is why I put the smiley on. Happy new year to all on here!!!!!!

"Good Luck??" why would IzzyB need "Luck" Bob, it is my and FreeGo,s absolute commitment to resolve any issue that a customer has, it would seem that Izzy has been unlucky with her replacement charger and I will be sending out a replacement today. As we have many bikes in the market place there is an inevitability that we will have issues but as I explained to Izzy our absolute promise is to resolve as quickly as is physically possible, the "Luck" that has befallen Izzy is that she purchassed a FreeGo!!

Thanks Steve, I am a bit concerned about the discs, all bikes go through a pre delivery inspection at the dealer, have you mentioned this to Peter?

Hi Steve, I have just spoken to Peter and he is very happy to have a look at the if it happens again, I do not know who said to disconnect the throttle but I will find out, the idea of FreeGo customer service is that our dealers are fully trained to sort any issues with the bikes so if anything happens then please take it back to the dealer. Thanks Steve and I hope you are well.

Hi, Thanks for the review on our Eagle, I am very sorry that you have been given the wrong manual, there is a useless Green coloured book that comes with the bikes that is a really dodgy chinese translation and even says that the bikes cannot be ridden in the wet!! absolute rubbish of course, you cannot ride them through 2' deep puddles but rain is no problem. WE have printed unique FreeGo hand books which include service history and information for our bikes, this is blue in colour and if you have not been given these by Kardinal then please let me know and I will forward them to you. I am delighted that you are happy with the bikes but should you need any further information or help then please do not hessitate to contact me of teh guys at Kardinal (Great Guys!!)

Hi Mike, You would need to come to our head office which is in Haskins Garden Centre at West End, still a pint but at the Swan Pub, then a nice hill to climb. If you call me on the number given I will arrange for you. Have a good day! Martin.

Mitch, Secrets? what secrets? We are based in Southampton, if you give me a call on 07856 339037 I would be happy to arrange for you to visit us and Ian (our technical guy) will show you every aspect of your bike. I will also be happy to send you a users manual. Thanks.

Steve, I am happy that you have received your new bike and wish you many happy years of trouble free riding. I am shocked that we did not communicate effectively with you, the only thing that I can think of is that our 0800 number was faulty for some 6 weeks. It is our aim to resolve ANY issue that we may have with a customer and you are no exception. Thank you once again for the positive feed back.

Bruce? is that the Bruce that used to be "Big Cat" I believe that they traded aggressively from their shop in Southampton for a total of around six months then went bankrupt (what is they say about people living in glass houses?) Thank you to IOM for the note, we have many dealers in the UK and are happy to live on our hard earned reputation for excellent customer service, I am happy to speak to any FreeGo owners past or present, please contact me direct at martin@freegoelectricbikes.com. Thanks all.