Hi all, Carrera Crossfuse picked up and ride home real nice. There was however some slight noise while peddling which didn't sound right so need to get checked. Halfords guy recommended £70 pa servicing saying it was a condition of Bosch warranty that your bike was serviced. I have until this weekend to decide whether I take this out. I'd welcome any views. thanks Mark

Hi all, Carrera Crossfuse picked up and ride home real nice. There was however some slight noise while peddling which didn't sound right so need to get checked. Halfords guy recommended £70 pa servicing saying it was a condition of Bosch warranty that your bike was serviced. I have until this weekend to decide whether I take this out. I'd welcome any views. thanks Mark

Assuming the bike is new (it was totally unclear), that sounds like a clever con, or am I being totally unfair!

Bike shops usually include a checkup before selling, being in the price paid, why would it need a service that needs to be paid for?

Buy a car new and have to pay for a service before you can use it????

Apologies if I have misunderstood what REALLY happened.

Andy

Ah sorry - no its an annual policy which includes one of their bronze services and 2 silver services in the year -

 

https://www.halfords.com/advice/cycling/service/service-centre?rmsrc=1&cm_mmc=GooglePPC-_-PACS%20-%20Tools%20%26%20Maintenance%20-%20Service-_-Service-_-Text%20Ad&source=ppc&_$ja=tsid:57505%7Ccid:1739468379%7Cagid:69803797642%7Ctid:aud-271742666404:kwd-367337404%7Ccrid:224645307966%7Cnw:g%7Crnd:1240574794794932695%7Cdvc:c%7Cadp:%7Cmt:p%7Cloc:9046225&gclid=EAIaIQobChMI176chpyG5wIVV-DtCh3XFwawEAAYASAAEgK9nfD_BwE

Hi all, Carrera Crossfuse picked up and ride home real nice. There was however some slight noise while peddling which didn't sound right so need to get checked. Halfords guy recommended £70 pa servicing saying it was a condition of Bosch warranty that your bike was serviced. I have until this weekend to decide whether I take this out. I'd welcome any views. thanks Mark

My partner had a Bosch CX motor replaced under warrantee after 18 months. The bike had never been in for a service as I do all my servicing. I don't think that they can service the motor anyhow.

I think the suggestion was the electrics wouldn't be covered. I'd be surprised if Bosch really are that fussy

Halfrauds are trying it on, the Bosch warranty is not dependent on you having the bike regularly serviced by them especially as Halfrauds wont touch the motor if anything goes wrong they send it back.

Hi all, Carrera Crossfuse picked up and ride home real nice. There was however some slight noise while peddling which didn't sound right so need to get checked. Halfords guy recommended £70 pa servicing saying it was a condition of Bosch warranty that your bike was serviced. I have until this weekend to decide whether I take this out. I'd welcome any views. thanks Mark

It's possible that Halford's warranty of the Crossfuse requires that a specified service and maintenance plan is followed using a specialist dealer or themselves, similar to the warranty on cars. I'd have thought they'd have made that clear in the documentation that came with the bike.

The only actions their service plans specify for electric bikes is "servicing and regreasing of electrical connections", the Bosch components require little or no maintenance.

So, you might need to get your bike serviced at Halfords for their warranty cover on the complete bike but that's not a requirement for the Bosch warranty of its components.

The warranty of the Crossfuse does not require you to take out a service plan, I know because I own one and have had one replaced at Halfords and I did not take out a service plan and it was never questioned. All they said was that they are not allowed to touch the motors and replaced the bike.

you want to PAY haslfords to service a bike are you off ur rocker pmsl.

When I bought my Carrera Vengeance from Halfords nearly a year ago I (foolishly) took out a one year service contract with them. However, I was so disgusted with the service I received from them at the outset (mudguard fell off on the way home, and the six week check simply wasn't done) I asked for (and received) my money back.

 

Pay as you go, I would advise.

Pay as you go, I would advise.

And not go to Halfords.

Halfords have their uses, they are usually local so much easier than dealing with mail order bike problems, test rides are available, open 7 days a week and you can use British cycle club discounts, you just have to make sure to check a bike when you get it as their pre delivery checks and servicing are useless.

Independent bicycle shops are generally far better than the likes of Halfords, keener to help, far more experienced and generally keen to do business.

Never had any queries from Bosch re servicing when we have had warranty issues on a bike we've sold.

It is just Halfords trying it on in a bid to sell a servicing plan.

Independent bicycle shops are generally far better than the likes of Halfords, keener to help, far more experienced and generally keen to do business.

I agree, except that in my (limited) experience the independent bicycle shops are much less helpful about test rides than Halford's is. And sometimes rather too keen/pushy to do business.

It is just Halfords trying it on in a bid to sell a servicing plan.

"trying it on"???

 

Halfords lied, they clearly can't be trusted.

As the saying goes " buyer beware"

I agree, except that in my (limited) experience the independent bicycle shops are much less helpful about test rides than Halford's is. And sometimes rather too keen/pushy to do business.

I guess that would depend on the shop in question. In my case, my LBS couldn't have been more helpful, I basically spent a whole Saturday morning in there, asking questions about every aspect of the bikes, I tested just about every bike in the shop, couldn't decide, so went back a few weeks later and rode them all again, they were happy to let me try all the bikes for as long as I wanted, and eventually I made up my mind and ordered one. When it arrived I didn't even have to collect it, they delivered it to my home. When the bike was due it's first service, they came and got it, at a time that suited me, carried out the service, and returned it to me the same day.

Their service and customer care has been exemplary.

There's a lot of horror stories these days concerning poor customer care, so reading this thread has prompted me to give praise where it's due.

The shop in question? Electrifying Cycles.