July 28, 20214 yr How is software affected by bumps in the road? Hello!! Hello! No idea to be honest the bike technician said it was a sensitivity issue which is fixed via a software issue but this can’t be applied the the smaller battery pack. I presume the sensitivity link is due to the fact the whole system switches off hence the software comment.
July 28, 20214 yr How is software affected by bumps in the road? Hello!! Good software is resilient to input errors and intermittent hardware connection issues, bad software is not.
July 28, 20214 yr Hello! No idea to be honest the bike technician said it was a sensitivity issue which is fixed via a software issue but this can’t be applied the the smaller battery pack. I presume the sensitivity link is due to the fact the whole system switches off hence the software comment. I'm agreeing with VFR400, but if I was you, I'd say nothing until they upgrade you to a new free battery Then after you get it, and the issue continues or comes back, THEN you can make a fuss :D
July 28, 20214 yr Good software is resilient to input errors and intermittent hardware connection issues, bad software is not. Sounds like 'modern' western medicine. Don't fix the actual problem, just mask the symptoms, LOL.
March 15, 20224 yr Hello...I am having the exact same issue with my new 2021 Giant Fastroad E+ EX Pro. The shop is offering a full refund, or swapping it out for a Trek Allant+ 7s. After reading this thread, I think I am going to jump ship. I also own a 2021 Explore E+ 2 and Roam E+ 4 GTS, and neither of these bikes have ever had a problem...so I suspect there is a design flaw with these bikes. This should not be happening, and it doesn't bode well for years of trouble free riding.
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