I'm trying to help a friend who has an Ezee Torq which has been terribly unreliable since new. I persuaded her to take it to Onbike and they have duly fixed the electrical problems she's been having. However in the 18 months or so she's been unable to use it, both batteries have become useless. One will barely get her up a single hill and the other is completely dead. I offered to take a look to see if I could recell it, but I've only dealt with Nimh before and was a bit surprised at the shape of the cells in this Li one. This is a Phylion XH370-10J type. I can't find anyone selling individual cells of this type. As a last ditch attempt - can anyone tell me if its possible to obtain and fit new cells? Or is there any company that would do it for me? Onbike will sell her a complete pack for £500 but I suspect given all the trouble she's had with this bike, that will be the final straw that makes her cut her losses and revert to the car.