Hi all,
I got a lot of great information from this forum before purchasing my BBS01. I purchased and had Woosh fit the BBS01 on a brand new Cube Cross Pro 2017. I've had the bike for 2 weeks and all was well. The performance of the motor exceeded expectations. However a week ago the pedal assist and thumb throttle have stopped working. Basically the motor isn't kicking in. I have checked all the connections and there is no issue. The display is operational and recognised the battery and remaining charge.
I can get the motor to engage if I step off the bike and wheel it backwards. Once I wheel the bike backwards the crank is forcibly engaged and the peals move counter clockwise. There is a sound once it reaches this point moving backwards. After this I can lift the bike and the thumb throttle works. I can reliably repeat this procedure so it's not random. If I push the bike forwards I cannot get the motor to engage. The motor also doesn't engage if I lift the back wheel and peddle forwards.
Woosh have said they will look at the bike but it's quite a tip there and back for me. If anyone has experienced this and knows how to fix it I'd be very grateful.
Thanks
I got a lot of great information from this forum before purchasing my BBS01. I purchased and had Woosh fit the BBS01 on a brand new Cube Cross Pro 2017. I've had the bike for 2 weeks and all was well. The performance of the motor exceeded expectations. However a week ago the pedal assist and thumb throttle have stopped working. Basically the motor isn't kicking in. I have checked all the connections and there is no issue. The display is operational and recognised the battery and remaining charge.
I can get the motor to engage if I step off the bike and wheel it backwards. Once I wheel the bike backwards the crank is forcibly engaged and the peals move counter clockwise. There is a sound once it reaches this point moving backwards. After this I can lift the bike and the thumb throttle works. I can reliably repeat this procedure so it's not random. If I push the bike forwards I cannot get the motor to engage. The motor also doesn't engage if I lift the back wheel and peddle forwards.
Woosh have said they will look at the bike but it's quite a tip there and back for me. If anyone has experienced this and knows how to fix it I'd be very grateful.
Thanks