- Sep 22, 2012
I agree that is what should happen.You guys are being far to nice to your dealers, you bought the bike off them, your contract is with them - they should sort it out.
In the case of the forks, the dealer should be going to the uk distributor for the forks, for them to be replaced.
If that's taking too long, they should replace the forks from their stock and wait for replacements from either BH or the fork brand themselves.
Different brands handle warranty in different ways, but generally the components will be looked after by the component brands, not the bike brand.
And it's the same with the wheel, the shop should be rebuilding it for you, and then they bill BH for the time.
But bike dealers are prone to say: "Not our problem, mate, down to the manufacturer."
Then, like they are doing you a favour, they will agree to send the bit away leaving the customer off the road for weeks.
Realistically, there's nothing the customer can do if the dealer really digs his heels in.
The dealer knows this, which is why he does it.