He ordered a Trekking Haibike. We had his size in stock and could have delivered that week. We spoke on the phone about his order and it transpired he preffered to wait until the latest model arrived (production scheduled for June).
What’s the difference between the two models I hear you thinking... they are identical but for change from TEKTRO Orlans to TEKTRO Draco brakes.
What’s the difference between the two hydraulic brake systems? ...the new one has silver master and slave cylinders and the old one has blue. The old one has a very nice anodised knurled knob allowing the lever position to be adjusted to the riders liking; the new one doesn’t.
No James, you phoned me and offered an ex demo bike with a suitable discount. I declined your offer because I wanted a brand new bike with a fresh battery.!!
At the time I placed my order in early March, you did not have any new 48cm Trekking models in stock. I therefore told you I would happily wait for the next allocation to arrive.
Is it so surprising I began to worry about the £2,200 I had already paid when I heard nothing from you for fifteen weeks! And only then after I voiced my concerns with Haibike customer services in Germany.
Believe it or not, I'm not bothered about how long I have waited to take ownership. The Haibike Trekking has certain unique features which I was very interested in. Even if I had an extra candle on my cake by the time it arrived, I would still not have cancelled the order.
Haibike's protective marketing favouring their homeland retailers is understandable, your reluctance to communicate with paying customers is not.
Regards.
Bob W.
Swindon.