Along the flat it's very smooth but when going up hill, particularly a steep hill, there is a definite rough 'grainy' feel from the cranks. It is not accompanied by a horrible noise - just the normal noise but louder and more noticeable since the motor is working harder.
I'm not sure when it started. It might have been when the firmware was updated last summer, but I think it has become more noticeable. Or maybe I am thinking about it now since the warranty period is coming to an end in about a month. In any case, I wanted to establish whether this is normal operation or a fault of some kind.
Any other impulse 1.0 users experience something similar?
I have contacted 50cycles but they do not answer their phones anymore. Instead, the call is answered by a service who take your name and number and promise a call back..then no one calls back. The live chat is sales-oriented and manned by people who are not able to answer questions of a technical nature. This is a shame as 50cycles used to offer great after sales service and support.
I'm not sure when it started. It might have been when the firmware was updated last summer, but I think it has become more noticeable. Or maybe I am thinking about it now since the warranty period is coming to an end in about a month. In any case, I wanted to establish whether this is normal operation or a fault of some kind.
Any other impulse 1.0 users experience something similar?
I have contacted 50cycles but they do not answer their phones anymore. Instead, the call is answered by a service who take your name and number and promise a call back..then no one calls back. The live chat is sales-oriented and manned by people who are not able to answer questions of a technical nature. This is a shame as 50cycles used to offer great after sales service and support.
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