When you leave a battery standing for a long time it can go out of balance because in many cases the BMS needs power to check whether the battery is still OK to give power. Sometimes, it takes the power from only one of the ten cell groups, so that one goes down to a level that prevents the battery from giving much power or capacity. The only way to know is to measure. You can get a clue from the outside by operating the charger until the light goes green, then measure the battery voltage on its main terminals. A healthy battery would be around 42v. Anything below say 41.5v should be given some attention to re-balance it. One that's been left for a long time might be as low as 39v.