Warranties and the law
i hear what you are saying about having to factor in extendended warranties by law in the u s a but NCYE WHEELS seem to manage it and for a price of £1077 pounds ,but i appreciate you may have to pay a state tax on top of that. that aside everyone seems to to have dodged the issue of our lousy six month warranty and i have my doubts whether this ,would stand up in consumer law ,i refer to goods being fit for purpose they were made.
I was considerably miffed when I discovered that the battery warranty was only six months from 50Cycles/eZee Cycles, and it occurred to me that for such an expensive item (on the face of it) 6 months suggests a lack of confidence in the product by ......well, who? (read on). 'Fit for purpose' comes readily to mind.
I had a lengthy (not many, just long) email correspondence with Mr. Ching of Ezee and he stated that they were constrained by local conditions and the law of the country in which the product is sold in determining the guarantee/warranty period. To discover the mechanics of those decisions is something we are not privy to.
I too discovered the 12 months guarantee/warranty given by Nycewheels, USA and used that as a basis for discussion with Mr. Ching.
What I also discovered was that the Lithium Battery used by Ezee Cycles is made by the Li-ion Battery Company in Beijing and their website, on the subject, quotes a period of 1 year and further states (if I have read it correctly) that a retailer of its batteries may NOT change that period.
Too late I discovered the period of 2 years given by Gazelle to use it in my discussions with Mr. Ching.
Out of interest here is the warranty given by Nycewheels, and it is by no means straightforward - it depends on the state of the union to which the product is delivered (I think that's what is meant by the paragraphs in red).
Zee Bike, Warranty
eZee bike electric bikes warrants to the original purchaser of each new bicycle that the following components will be free from defects in material and workmanship for the period indicated
Frame: For 5 years (60 months) as long as the original purchaser owns the bike.
Batteries: One year (12 months) from purchase
All other components: One year (12 months) from purchase.
eZee bike electric bikes further warrants that any repair or replacement parts supplied will be free from defects in material and workmanship for a period of one year from the date of purchase.
LIMITED REMEDY
Unless otherwise provided, the sole remedy under the above warranty or any implied warranty, is limited to the replacement of defective components and parts with those of equal or greater value at the sole discretion of eZee. The customer will be responsible for labor costs associated with warranty replacements.
IN NO EVENT SHALL eZee BE RESPONSIBLE FOR DIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR PERSONAL INJURY, PROPERTY DAMAGE, OR ECONOMIC LOSSES, WHETHER BASED ON CONTRACT, WARRANTY, NEGLIGENCE, PRODUCT LIABILITY, OR ANY OTHER THEORY.
Some states do not allow the exclusion or limitation of damages, so the above limitation or exclusion may not apply.
EXCLUSIONS
THE ABOVE WARRANTY, OR ANY IMPLIED WARRANTY, DOES NOT COVER NORMAL WEAR AND TEAR. ALL WARRANTIES ARE VOID IF THE ELECTRIC BIKE IS USED FOR OTHER THAN NORMAL ACTIVITIES, INCLUDING, BUT NOT LIMITED TO, FAILING TO FOLLOW THE OWNER'S MANUAL OR USING THE ELECTRIC VEHICLE FOR COMMERCIAL ACTIVITIES OR IN COMPETITIVE EVENTS, AND TRAINING FOR SUCH ACTIVITIES OR EVENTS. eZee MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED. ALL IMPLIED WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THAT OF THE EXPRESS WARRANTIES STATED ABOVE.
Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Peter
