Thanks Mike, it really doesn't matter how much one tries to help, there are always people ready to put the boot in. It's too easy nowadays to wreck someones good name if everything does not go exactly according to plan.

 

Incidentally we have now checked the returned bike and apart from it being well used we cannot find any faults.

 

This whole debacle has cost my company a small fortune, it appears for absolutely no reason.

 

I have been called a Rogue Trader who offers Duff deals!

 

My integrity has been called into question and I have had my attempts to resolve this non-existent problem as "antics".

 

However...

 

I must admit to one thing... I do think I can feel my dark side coming on!!

 

This is the best one...

 

Alan posted this....

 

"I bought the bike and he is not prepared to honour the warranty despite the fact that it is new, and will not supply me with a bill of sale so that I can insure the bike."

 

.... after I have replaced the bike with a brand new one and upgraded his battery FOC!

 

Alan now has a brand new bike with a £200 upgraded battery and still he is not happy because he has not had a letter from me. A letter I cannot send until I have information from him.

 

What really hurts is there was nothing wrong with his original bike.

 

All the best

 

David

Edited October 17, 20169 yr by Wisper Bikes

Hi Geome, are you referring to me?

 

Can I be of assistance?

 

All the best, David

Sorry David its apparently a mistaken assumption on my part as I did not know all the facts.

Sorry David its apparently a mistaken assumption on my part as I did not know all the facts.

 

No worries at all Geome.

 

All the best, David

Edited October 17, 20169 yr by Wisper Bikes

My experience of dealing with OnBike & what was Wisper before the name change to AMPS, has been nothing but first class.

 

Older members may remember my Grace MX problems, that was sorted better than I could have dared wish for.

 

I currently have two bike's imported by David that have been so ably looked after by OnBike and a friend also has two bikes from them.

 

I was amazed when this thread drifted towards causing embarrassment to these firms, not what it started out to do.

 

Please think on in future.

Thanks Mike, it really doesn't matter how much one tries to help, there are always people ready to put the boot in. It's too easy nowadays to wreck someones good name

....

What really hurts is there was nothing wrong with his original bike.

Couldn't agree more!

 

People often jump on the bandwagon assuming that when someone makes a post they are telling the (whole) truth. As I've already said there have been many posters on here that only tell half the story & well done for David coming on here to flesh it out a bit.

 

IMO there's an awful lot of laws & regulations to protect consumers from rogue traders. There perhaps should be a bit more to protect retailers from rogue consumers!

Amps have done such a first rate job of dealing with this situation, that this thread is the first time I've heard of any Issues at all with a bike that we have supplied to the OP. Thanks for looking after it David.

Amps have done such a first rate job of dealing with this situation, that this thread is the first time I've heard of any Issues at all with a bike that we have supplied to the OP. Thanks for looking after it David.

 

That's my pleasure Martin. We could tell this was going to be a tricky one when one of the most experienced and well informed pedelecers in the country told us there was nothing wrong with the bike. (Thanks D8veh)

 

TBH it's been a nightmare, although to be fair it wasn't all the OP's doing, Tuffnells played their part as only Tuffnells can. At least we are getting the cost of the lost bike back from them!

 

All the best, David

how the hell can they loose a bike? its bloody massive lol

how the hell can they loose a bike? its bloody massive lol

 

They lost two!!! And yes they are bloody massive in their boxes, massive!

 

We do have one back now and I wouldn't be surprised if the second one turned up too!

 

All the best, David

Edited October 17, 20169 yr by Wisper Bikes

how the hell can they loose a bike? its bloody massive lol

Dunno about the e-bike industry but this is all too common with delivery companies.

 

& then they refer to some blah which limits their liability to £10 per kilo!

http://www.dpd.co.uk/

We spend a fortune with them fortunately so they pay up or lose our account. To be fair this was a difficult collection address and the customer has an issue which means it's difficult to contact him by phone.

 

To be fair, the don't lose many, three so far this year, we have no doubt they go walk about, they are nice bikes!

 

All the best, David

I've known David Miall and his companies during the life of this forum, both being about the same age.

 

Throughout his standard of trading and support for customers and his dealers have been not only beyond reproach but have also often gone well beyond the call of duty, as this current example shows.

 

He has been a leader in extending warranty periods, extending warranties to second owners (subject to sensible safeguards) and directly helping dealers in resolving any problems. That help has often been extended to second hand bikes of his brands, even very old ones.

 

When one of his dealers was falling well short of his standards of service, I remember how without hesitation David removed the dealers agency, showing how intolerant he is of substandard service.

 

And he was one of the founder members of BEBA, the British Electric Bike Association. This was set up to establish standards for the trade in Britain and has since been incorporated within the Bicycle Association.

 

Anyone can see throughout this history a dedication to the highest standards.

 

This post has been made to offset any residual doubts anyone might have from reading the thread content, hopefully underlining that there is no foundation for any of the included negative allegations made.

.

They lost two!!! And yes they are bloody massive in their boxes, massive!

 

We do have one back now and I wouldn't be surprised if the second one turned up too!

 

All the best, David

Is the carrier insured for the loss?

Is the carrier insured for the loss?

You generally have to pay the carrier extra ..... to insure against THEM losing your parcel!

I've known David Miall and his companies during the life of this forum, both being about the same age.

 

Throughout his standard of trading and support for customers and his dealers have been not only beyond reproach but have also often gone well beyond the call of duty, as this current example shows.

 

He has been a leader in extending warranty periods, extending warranties to second owners (subject to sensible safeguards) and directly helping dealers in resolving any problems. That help has often been extended to second hand bikes of his brands, even very old ones.

 

When one of his dealers was falling well short of his standards of service, I remember how without hesitation David removed the dealers agency, showing how intolerant he is of substandard service.

 

And he was one of the founder members of BEBA, the British Electric Bike Association. This was set up to establish standards for the trade in Britain and has since been incorporated within the Bicycle Association.

 

Anyone can see throughout this history a dedication to the highest standards.

 

This post has been made to offset any residual doubts anyone might have from reading the thread content, hopefully underlining that there is no foundation for any of the included negative allegations made.

.

 

Thank you Tony.

 

Kind regards, David

Is the carrier insured for the loss?

 

Possibly not. I would think they self insure.

Once again, I think that this forum should have a policy towards newcomers apparently trying to misuse it to pressurise a dealer.

Our Standard Response should be:-

Contact a solicitor, put your money where your mouth is.

You're not being fair. OP, in his mind, has an unresolved problem. He doesn't know who he can trust and who he can't. The first problem he has was genuine, which probably made him feel negative towards his situation.

 

I just wished he'd phoned me when he had his second problem whatever that was or wasn't. He has my phone number and I told him he could call me any time if he had any more problems after I fixed his binding brake. In hindsight, that would have solved a lot of expense and dissatisfaction by all concerned.

You're not being fair. OP, in his mind, has an unresolved problem. He doesn't know who he can trust and who he can't. The first problem he has was genuine, which probably made him feel negative towards his situation.

 

I just wished he'd phoned me when he had his second problem whatever that was or wasn't. He has my phone number and I told him he could call me any time if he had any more problems after I fixed his binding brake. In hindsight, that would have solved a lot of expense and dissatisfaction by all concerned.

 

Hi Dave, if he does have a problem maybe he could let me or On Bike know? We have been sympathetic and extraordinarrily fair so far.

 

I received an email tonight with the serial numbers, no where does he mention he has an issue apart from his need for proof of ownership. I have never given him any reason to distrust me.

 

I should mention that I would never have discussed this in the Forum unless he had forced me to defend myself.

 

Also, as you identified, the original bike does not seem to have a problem.

 

What more can we do?

 

Regards David

Edited October 18, 20169 yr by Wisper Bikes

I don't mean unfair in that sense. You've done everything possible, and none of this is your fault. I mean the way people are judging OP, who is new to electric bikes, not mechanically minded, and doesn't know who's who or who he can trust.

I understand Dave, but using the Forum in such a manner should be discouraged.

 

I have had numerous conversations on the phone and by email with the OP and his wife over the last few weeks. It was not as if I was unavailable to him.

 

I don't hold any hard feelings, I've had my say and will send the proof of ownership tomorrow as promised.

 

If Alan has any further issues, or worries, he knows I am personally available to him at any time.

 

All the best, David

Hi I have been reading this thread from the beginning with an increasing amount of incredulity. If even 60% of what David has said is true, then I would suggest that an apology from the OP is in order and he should man up.

I can accept that ,as Dave has said ,he might have felt threatened in attempting to take on the system as he saw it, but now that it has been explained he needs to respond.

I don't mean unfair in that sense. You've done everything possible, and none of this is your fault. I mean the way people are judging OP, who is new to electric bikes, not mechanically minded, and doesn't know who's who or who he can trust.

 

But not knowing is no justification for the references to duff trader, rogue trader etc, or any justification for a deliberate lie about the source of the bike.

 

Publically establishing his own deceitfulness is hardly a sensible way to proceed with such an issue.

.

You're looking at it with from different frame of reference. You have knowledge of how all these things work. OP hasn't a clue about it.

 

From his standpoint: He was sold a bike with a fault. The fault was fixed, but then it developed another fault. He sent the bike back and then a trader, who he doesn't know tells him it got lost, then it got lost again. Finally, he gets a bike, which isn't his original one. He asks for a bill of sale so that he can get insurance, but is refused. Due to circumstances beyond his control, he now has a bike he can't insure. Insurance is import to him. He doesn't understand why he can't have a bill of sale when he paid good money for his bike. Given the problems he's had, he's suspicious why he's been refused.

 

Now that we all know the story, we can see how things could have been done better. Lack of knowledge was the main problem. Hopefully, that's been solved after OP read all this.

 

If you saw that programme on the TV the other night, you can see how easily the mind can be persuaded by very small things to see a totally different picture to reality. We're looking at this situation from a rational uninfluenced perspective, so we get a different picture to OP.