January 13, 201016 yr Author Great when it all works out! Excellent Marco! Thanks for your kind comments!!! Best regards David:)
June 21, 201015 yr after sales waiting on parts nightmare Hi David, I have been trying to contact you by telephone, left meesage last week and again today. I am awaitng parts (under warranty) from your supplier here in Ireland. I find it hard to make contact also with supplier. There seems to be a problem with the courier, on both dates I was given to expect delivery, nothing arrived. From the experience of when I received the Wisper City last year, the courier service seems to be multiple operatives. As example... Goods delivered to a collection point, another courier picks up and takes to another collection point and so on. The bike itself met with 3 couriers when initially dispatched. As it is now small parts, I suspect 1 or other of the collection points are waiting to fill their van up before delivering. I posted suspected faulty parts with post office, and your supplier had the package on day 2. , the annoying factors to me are 1 contact, slow if any response on either emails or telephone, 2 having a bike that I was told and can read that aftersales are speedy, 3 I still don't know when I will get the parts, and too, if they don't cure the problem.... will it take an age to get the wisper back to a working state. My feelings are to send the whole bike bake and seek a refund, as it is with my shift work, it is costing me to have someone in the house on the expected delivery days.... thats my lot, hope you can sort it out, and I will keep trying to contact you by phone.
June 21, 201015 yr Author Problems Hi Please PM me your telephone number as I do not have any messages from you. Is Marty not retuning calls? I will call you back on my return from China on Friday. All the best David
June 21, 201015 yr help needed Hello David Long time no talk, my life has been a bit manic lately! So not been on Pedelec but still love my Wisper!! I have emailed you but now understand you are in China so could be why no response. Mind you hope your email address hasnt changed but I had this post alerted in my emails so thought I would post here directly. I also thought this is quite an apt post in my case as it is not so much a rear wheel re'build but a front one (thank god!) Anyway, to try and cut a long story short I had this huge blow out on my front wheel about 3 Fridays ago and and the blow out took out the wheel rim as well. It was a very very hot day and I am confident it was the tyre pressure expanding and not the wheel which resulted in the decimation of my front wheel! lol! I was on the pavement going real slow so no harm done and I was between 2 pubs at the time and a few shouts went up as it was a very loud bang to say the least and sounded like a gun shot! :0). Anyway, I am currently riding on a borrowed wheel and have been trawling the net to try and find a front wheel with the eight hole disc requirement and can't find one that'll match the back tyre enough for the life of me . I would even lose the flames which is a shame cos I like them but just can't find anything like it and am being badgered to give the front wheel back to the owner Are you able to help me with my dilema and give me a price for a replacement? If not the same, then are you able to point me in the direction of a supplier which stocks similar wheels? I really dont want my lovely Wisper to look odd so any help would be very much appreciated. Many Thanks and hope you are well and all is going well in the world of Wisper? I continue to enjoy and depend on my old faithful which has been going very well up until now. Regards Mandy
June 22, 201015 yr Author Hi Mandy, of course we can help you, we may even have one of the older wheels with the flames. My email address has changed to dmiall@me.com Please drop me a line and we will try and get it sorted out before the weekend! Best regards David
June 28, 201015 yr Stars Hi Mandy, of course we can help you, we may even have one of the older wheels with the flames. My email address has changed to dmiall@me.com Please drop me a line and we will try and get it sorted out before the weekend! Best regards David Hi David Thanks for your quick response to my email last week and it looks like all sorted thanks to your help! As always you and the guys at Wisper are stars!!! Keep up the great work!! Kindest Regards Mandy
June 29, 201015 yr Author No problems Hi Mandy Thanks for your kind words, but that is exactly what we are here for! In my opinion if a company is asking for a not insubstantial investment in their products then they should have the back up and ability to support their products on the market for years to come. Best regards David
December 19, 201015 yr Nearest Whisper stockist Hi New user and forumite here. I was wondering if anyone could tell me where my nearest Whisper spares shop is, i live in Altrincham, just west of Manchester. Thanks Ronnie
December 19, 201015 yr Hi Ronnie, welcome to Pedelecs forum. While waiting for David to reply to your request, I have copied some details from the Wisper website: Full Service Wisper Centres All About the Bike Unit 10 Pinfold Workshops Pinfold Lane Buckley Flintshire CH7 3PL 01244 552000 Mold@wisperbikes.com ..................................................................................................... Valley Scooters 136 Blackburn Road Bolton BL1 8DW 01204 532183 Bolton@wisperbikes.com ..................................................................................................... Supreme Cycles 42-52 Earls Street Crewe Cheshire CW1 2AT 01270 585640 crewe@wisperbikes.com ..................................................................................................... For technical advice and a full range of spares for all Wisper bikes, past and present Wisper Support CycleMech The Chantry The Mayford Centre Mayford Green Woking Surrey GU22 0PP Phone number: 07799 794520 Email Address: support@wisperbikes.com I hope this is of some help to you. Merry Christmas and a happy New Year. Regards Bob
December 28, 201015 yr Thanks for the info Bob, I have another question, I have the 905se City S, and I would like the Liquid crystal display panel on the Alpino, can I buy the display and wire it into the 905? Thanks Ronnie
December 28, 201015 yr Author Hi Ronnie Unfortunately the drive systems are different on the Alpino/xc Tourer and the rest of our bikes so the LCD is not compatible. The rule of thumb is all bikes that the model number end in a 6 use the Japanese Dapu system and all bikes with a model number ending in 5 are fitted with the Bafang system. Happy Christmas and have a prosperous New Year Regards David
April 18, 201610 yr Hi David. I have posted on the clinic part of the forum but thought it may get seen better here. I recently brought an ex demo wisper 705 classic. I use it for commuting to work on. on Saturday on the way to work it starting cutting out (battery was fully charged) and within a few turns of the pedals it came back on again. on my way home it cut out and would come back on, I turned it off then on again and all was fine. the next day I started on my way to work all was fine but after 10 minutes it cut out again and wouldn't come back on. today I have had a look at it and the capacity meter on the battery is showing as full but on the capacity meter on the bike its flashing red as empty. I turn it off then on agin and again its shows as full but then a minute later its flashes empty again. I checked the capacity on the batter and it showed empty them disconnected it tried again and it shows as full again. The panel on the handle bar now only turns on for a couple of seconds and then goes off again. It doesn't come back on unless I turn it on and again it turns off. could this be an issue with the battery or something else? Many thanks
April 18, 201610 yr Author Hi Lucy, Sorry I missed your post. Of course we will sort you out. Can you tell me where and when you bought the bike and roughly how old it is? The best bet would be to email support@amps.bike with the info, our tech manager Claud will help you get back on the road. Best regards David
May 10, 20187 yr I have a question. I recently purchased a Wisper 806SE second hand but less than one year old. The weather has been so bad I never got a chance to ride it until this past weekend. Overall I was very happy with the experience, except for the fact the assist seemed to cut out at times. It was set at full assist and I would be cycling along with current assist showing as 4 bars and then suddenly nothing. I cannot put my finger on why and when it happened but it did happen 2-3 times. Is this normal behaviour? I think there is still about a 1-2 weeks left of the 12 month warranty and I am not sure what to do!
May 11, 20187 yr Author I have a question. I recently purchased a Wisper 806SE second hand but less than one year old. The weather has been so bad I never got a chance to ride it until this past weekend. Overall I was very happy with the experience, except for the fact the assist seemed to cut out at times. It was set at full assist and I would be cycling along with current assist showing as 4 bars and then suddenly nothing. I cannot put my finger on why and when it happened but it did happen 2-3 times. Is this normal behaviour? I think there is still about a 1-2 weeks left of the 12 month warranty and I am not sure what to do! Hi Robster, it’s not normal behaviour. Where did you buy the bike from? We can certainly sort it out for you. All the best, David
May 11, 20187 yr Hi Robster, it’s not normal behaviour. Where did you buy the bike from? We can certainly sort it out for you. All the best, David Hi David I purchased from someone who only used it for 6 months and found it too heavy to carry, so replaced it with a normal folding bike. It was purchased from a shop called Bikebase in Southend-on-sea on 18/5/2017. Unfortunately they are a 300 mile round trip from where I live in Andover in Hampshire! I have the receipt, could I take it into somewhere like Halfords, who I believe are resellers of Wisper? Robin Edited May 11, 20187 yr by Robster
May 11, 20187 yr Author Hi Robster, Halfords wont be much good, most stores don't really understand e-bikes... yet. Your contract is with the seller, so they should really sort the bike out for you. We are very unusual in that we will extend the warranty to second owners. but only if the bike was purchased from a Wisper Dealer, so they can check the bike for damage etc. Strictly speaking your bike is out of warranty. We can help you though, I suggest: 1. Take the bike to whoever has been servicing it for you. We would be happy to speak to them and supply parts. 2. Call Claud in our tech department and talk through the issue with him. He will do everything he can to talk you through solving the problem your self, it's normally something very simple. 3. If you would like to send us the bike and agree to pay for it to be sent back to you, we would be happy to look at it for you. We would need to charge labour but would supply any parts that would normally be covered if your bike was still under warranty FOC. I hope this helps? All the best, David
May 11, 20187 yr Hi Robster, Halfords wont be much good, most stores don't really understand e-bikes... yet. Your contract is with the seller, so they should really sort the bike out for you. We are very unusual in that we will extend the warranty to second owners. but only if the bike was purchased from a Wisper Dealer, so they can check the bike for damage etc. Strictly speaking your bike is out of warranty. We can help you though, I suggest: 1. Take the bike to whoever has been servicing it for you. We would be happy to speak to them and supply parts. 2. Call Claud in our tech department and talk through the issue with him. He will do everything he can to talk you through solving the problem your self, it's normally something very simple. 3. If you would like to send us the bike and agree to pay for it to be sent back to you, we would be happy to look at it for you. We would need to charge labour but would supply any parts that would normally be covered if your bike was still under warranty FOC. I hope this helps? All the best, David Hi David I have spoken with Claud and he has given me a couple of things to check plus a suggesting with regard to how I am riding the bike. I wil give it another try on the weekend! Many thanks for the help. Robin
May 11, 20187 yr Author We are here for you Robin, don't worry together we will sort it out. Have a good weekend. All the best, David
August 7, 20223 yr 2008 905 Throttle/on off switch fault Hello, The red on/off switch on the throttle assembly only operates with sustained pressure. Is this a user serviceable item? Is there a user fittable replacement available if this cannot be repaired? Grateful for advice. Jim
August 8, 20223 yr Author 2008 905 Throttle/on off switch fault Hello, The red on/off switch on the throttle assembly only operates with sustained pressure. Is this a user serviceable item? Is there a user fittable replacement available if this cannot be repaired? Grateful for advice. Jim Hi Jim, Please email service@wisperbikes.com. We may have some in stock, if not I’m sure they will be able to advise you. All the best, David
August 9, 20223 yr Hi Jim, Please email service@wisperbikes.com. We may have some in stock, if not I’m sure they will be able to advise you. All the best, David Thanks very much for your reply. Wisper service have already told me they don't stock this item hence my enquiry here.Advice on how to proceed from here very welcome.. Cheers Jim
August 9, 20223 yr Hi Jim, Please email service@wisperbikes.com. We may have some in stock, if not I’m sure they will be able to advise you. All the best, David Thanks very much for your reply. Wisper service have already told me they don't stock this item hence my enquiry here.Advice on how to proceed from here very welcome.. Cheers Jim
August 9, 20223 yr The button is a latching type so the spring or the latch has worn/broken, repairable likely not woth looking. This should be a direct replacement. For E-bike Bicycle Scooter 36 48V Electric Twist Thumb Throttle Speed Control | eBay
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