Hi, I bought my first E-bike last Saturday, a Neo Xtrem, and my error 13 code popped up after just 3km!
The screen then went blank and the bike had no power at all. After cycling the bike back home, I tracked my issue down to the connector at the console end. It hadn't been tightened and had become loose.
Beyond that slight hiccup, and despite waking up this morning with that "oh no what have I just bought" thought and the sick feeling that goes with it, I really love this bike.![Smile :) :)](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)
The screen then went blank and the bike had no power at all. After cycling the bike back home, I tracked my issue down to the connector at the console end. It hadn't been tightened and had become loose.
Beyond that slight hiccup, and despite waking up this morning with that "oh no what have I just bought" thought and the sick feeling that goes with it, I really love this bike.