A week ago I ordered a new tyre from my local bike shop.
I took my bike today to have them fit it for me. I returned to collect within 2 hours,
when I came to set off on my ride & put the bike in 1st gear & went up a slight incline, as I rode along I began to hear a loud clunking noise. when I got off & took a look at the rear wheel, I noticed the derailleur was clunking against the spokes of the rear wheel. This only seemed to be happening when riding in 1st gear.
I turned around & rode back to the shop in 3rd gear.
when I arrived and explained what was happening, I got:
"this wasn't like this when you left the shop",
"this has taken a bash"
"someone has been messing about with this"
"where did you leave your bike?"
It took 2 mechanics to reset the derailleur, which included what seemed to be a lot of tweeking, as they discovered it would not drop into 1st gear Or in the 7th gear.
Nevertheless, they put it right, but left me feeling like some second rate citizen, a liar and a time waster, with not even a hint of an apology from them.
I prefer not to tweek with thing that I am not 100% sure about, but if that is the service I'm going to get for something as simple as a tyre replacement, then I think I need to get myself on to a basic bike maintenance course!
any suggestions anyone?
sorry for ranting, but thanks for reading!
I took my bike today to have them fit it for me. I returned to collect within 2 hours,
when I came to set off on my ride & put the bike in 1st gear & went up a slight incline, as I rode along I began to hear a loud clunking noise. when I got off & took a look at the rear wheel, I noticed the derailleur was clunking against the spokes of the rear wheel. This only seemed to be happening when riding in 1st gear.
I turned around & rode back to the shop in 3rd gear.
when I arrived and explained what was happening, I got:
"this wasn't like this when you left the shop",
"this has taken a bash"
"someone has been messing about with this"
"where did you leave your bike?"
It took 2 mechanics to reset the derailleur, which included what seemed to be a lot of tweeking, as they discovered it would not drop into 1st gear Or in the 7th gear.
Nevertheless, they put it right, but left me feeling like some second rate citizen, a liar and a time waster, with not even a hint of an apology from them.
I prefer not to tweek with thing that I am not 100% sure about, but if that is the service I'm going to get for something as simple as a tyre replacement, then I think I need to get myself on to a basic bike maintenance course!
any suggestions anyone?
sorry for ranting, but thanks for reading!