Jimblob

The Electric Transport Shop can recell (refurbish) the battery although not sure how price compares with a new one from cyclezee

The problem with those is going to be getting parts when they go wrong, which they will. Also I would take the 40 mile range with a pinch of salt, similar scooters we have sold in the past would just about do 25 maybe 30 miles if you're really lucky (and weigh next to nothing). That's when the batteries are new. Within 2 years (at most) of regular use the batteries will probably only get you 10 miles max.

Couldn't agree more! I do feel that it is not really appropriate to continue this discussion in public now, but will attempt to resolve this situation directly with the customer.

Andrew - I've checked the details of your case and I cannot find any errors in my post.

In our defence... Firstly, I would like to point out that (Andy) "Andyofthesouth" had a different motor in his earlier version of the kit. His kit was initally fitted by us and unfortunately despite a proper fitment it turned out that his front forks were too weak to deal with the torq and consequently broke. This was not due to incorrect fitment. "Andy" then moved the kit onto a new bike but there were evidently electrical and mechanical problems all due to to incorrect fitment... We refitted his kit free of charge... At this point the wiring had all been interfered with and we had to spend hours putting new controller pigtail connectors as every one of them had been hacked off... His kit was subsequently properly fitted with all the correct torque washers etc and fully tested and 100% working. "Andy" then took the machine to another bike shop and asked them to provide a statement citing incompetent workmanship and a poor quality product. Said bike shop did not agree, refused to write a statement, and made a point of getting in touch with us to let us know what had happened. Next - I have replied to Doug by email, but as he has decided to pursue this in public, here is our reply so those that wish to may judge for themselves: 1) There is a cruise function in the controller. If you hold the throttle fully open for 8 secs it will keep going until the throttle is blipped again. This is normal. 2) We believe the motor you received was one of several with the incorrect markings on the casing. However if you prefer, we are willing to replace the motor with one that is correctly marked as they should shortly be available. 3) The motor should not destroy its cabling if fitted correctly. The Torque washer, which I know was supplied with your kit, should stop the axle rotating. However this quote from your last email causes me concern: "Unfortunately to stop the centre of the hub (with wire entry) from moving you must tighten the nuts so hard that there is no freewheel. Is this a design fault?. " And suggests that the wheel nuts have not been adequately tightened. Using the correct washers in the right combination is critical, to provide torque resistance for the axle as well as allowing freewheeling of the hub - both are essential for a proper fitment. For these reasons we usually prefer to fit the conversions in-house. We are very keen to resolve this and find out why you are having a problem. We can either help you to correct the fitment by checking/advising on what you have done so far, or if you wish to get the entire bike to us we will correctly fit the kit for you and return it. It sounds like the washers were not fitted correctly around the motor into the forks. This is necessary to ensure non-rotation of the axle and freewheeling of the hub. If there is any rubbing of the motor in the forks then there is going to be a problem sooner rather than later. If the Torque washers are not in place then the axle will rotate. I believe the instructions do show the correct the fitment of the motor, and indeed the motor in this case was fitted in a set of Brompton forks to the customer, so that there would not be any confusion about how the motor should be fitted..... In any case we are not wishing to leave any of our customers high and dry and will do whatever we reasonably can to resolve the situation.

Thought this might interest someone on the forum.... Electric Bike Parts - assorted on eBay (end time 21-Sep-09 17:31:42 BST)

We have a few bikes to sell: Ezee Forza. Ex-demonstrator hardly used... less than a year old... superb condition. Could almost pass for new. £800 Small 16" Powabyke X6L - has been used a couple of times around our yard but otherwise as new. 6 months old. £600 Wisper 905se City 2008 model. Currently in bits at our London shop (we robbed a few spares from it) but can be made ready. Will be supplied with a new battery. £1000 GreenEdge Silverado 20" folding bike with lithium battery: New unused. Out of box but never assembled. £700 Sakura S50 scooters (choice of registered low mileage ex-demos and a few new unregistered bikes) £1000 each. These are cash prices on collection. Will go on ebay shortly. Any questions please PM me. Jamie

We're having a HUGE clearout (part 2) and have the following, and maybe a few more at silly prices on ebay. We need the space. Let the mayhem begin! eBay Seller: electric transport shop: Sporting Goods items on eBay.co.uk Jamie TETS.BIZ

I agree electric / electronic skills are thin on the ground in most cycle shops. We have learned a lot, mainly by trial and error. Our shops are pretty good at sorting out the majority of electrical gremlins. Batteries are the biggest variable factor in the business. If we are not sure about a new technology, we tend to do our own objective testing before putting something on the market. A battery that should perform well (in theory/on paper) must prove itself. Some things about a bike take time to discover, such as longevity of batteries and build quality. For these kind of issues, we rely largely on the backup support of the supplier. All of our suppliers give us good back up support on the whole. If they don't then we can't in turn give good customer support. This usually leads us to dropping the supplier concerned, such has been the story with Urban Mover and Ecobike.

Just a thought, the powacycle salisbury is a truely superb machine for the money. It has a third less power than the wisper but it does do its job well, and the Salisbury is much under-rated for its low weight and very low motor drag. Give it (and other contenders) a spin at one of the shops.

Please note that that Eddieo is having his wheel rebuilt by a local specialist firm that we use. The result will be a considerably strengthened wheel. Wisper have been brilliant to us and our customers - they genuinely want everyone to be absolutely delighted with what are for the most part, extremely impressive performing electric bikes. Spoke / wheel build problems are now relatively rare on Wisper bikes - we sell more 905SEs than any other dealer, and they are currently the best performing and best selling high-end ebike in our range.

Wisper would suit you Hi I think the Wisper would suit you best. We stock the Ezees as well as the Wispers (best selection of these is in our Oxford shop actually). I would urge you to go along and take a nice long trial on the Wispers and Ezees. The Ezee feels solidly built but the Wisper outperforms and my feeling is that the lightweight and nimble handling of the Wisper will provide better performance, component durability, and ride quality. It's a bit of a winning formula. The Kalkhoff, in my opinion, lacks the excitement of the other bikes and doesn't give you the twist and go throttle option (if that is an issue).

I suspect that the reset trip is just over-sensitive. Especially if this is happening under a heavy load eg. hill climbing. I would suggest opening up the trip mechanism and bypassing it with a fuse in its place. 25A fuse would probably be suitable. We can check it out / sort this for you if you are near us.

These batteries are a bit flakey we've had quite a few problems with them for one reason or another, and have therefore decided to stop selling the Lynx and Puma. Jamie, TETS.BIZ

I've been to the launch and it is indeed a 36v version of the Tongxin motor. It is friction drive, a very nice design indeed. We're taking preorders now at £995 (a nice incentive!) and we should have a demo/sample which we will rotate around the shops as required. Jamie - TETS.Biz

... only because the supplier put the price to us up by £120! (so we're actually making less on them now). Nothing to do with the BBC TV coverage. Just Synergie getting greedy I'm afraid.

To set the record straight, Synergie have put their trade prices up by quite a lot more than we have increased our retail price by. We are absorbing some of the increase ourselves but there is only so much we can do (we also cover the shipping cost and the cycle to work scheme providers, when used, also take a huge chunk). I accept that the bikes can be bought cheaper elsewhere sometimes. We are not running from an anonymous warehouse, we have trained staff and repair workshops which we use to keep you on the road if a problem arises. The Synergie is a great bike, however the Salisbury is lighter and more nimble to ride. Nothing touches the Wisper 905se though!

This is an awesome machine! Very very nimble, and quick on the mark, and it powers up hills like you would not believe. Come and try it for yourself. I will try and address the gear ratio question.

We will be selling the Ezee range although we currently don't have demonstrators in our shops yet. There is a pre-order discount for ordering in advance, if you are happy to wait. Obviously we like upfront payment but a deposit will suffice, and either way the money is fully refundable if the wait gets too long or you change your mind! The max power is an indication of the short term peak power that the motor can deliver (as opposed to regulated nominal power). Regards Jamie

Come and join us for the launch of our new oxford shop and a free glass of bubbly. 125 Magdalen Road, Oxford, OX4 1RJ. 12pm onwards, Tues 3rd June 2008 email: TETSoxford@googlemail.com ----------------- Just for the record we will in the near future be selling the excellent (I hope!) Ezee bikes through our 3 shops and online. ------------------

Have read this thread with interest and wondered if your bike was now sorted?

Just to confirm we can in most case fix Ezee bikes. . . we've had quite a few in for repair lately, do give us a call if we can help. Electric Bike Sales - Home

I would recommend the Wisper 905se - the performance matches that of the Ezee Torq (but without the reliability problems), and the new "se" version is a bigger, taller bike than the standard "e" version. I agree the Carrera is too small for you.

Actually, all Powacycle motors are backed with a 2 year warrantee, which we honour, and have hardly ever needed to take advantage of! My experience with crank drive is, it's a real nightmare if/when it does need servicing and repair. Hub motors are undoubtedly the way. Electric Bike Sales - Home

I doubt there is much wrong with the bike and they should turn it around quickly. . . if you had bought the bike through us there is no way we would have allowed such delays to occur (and it would have been cheaper :-) Stick with it. . . I know it's annoying but you do actually have a decent bike on your hands. You are probably best off insisting that they send a replacement, if they can't fix it within a few days. Good luck!