unfortunately the detectives amongst you know only part of this saga

 

This thread is heading just the way I thought it would with people defending the trader, even though I have not mentioned him

Aha, so the trader is male

Thanks for all your replies, unfortunately the detectives amongst you know only part of this saga and according to Forum rules I cannot and will not name names

 

However I would just like to say that Onbike at Worcester do not figure in this thread and are in no way involved.

 

This thread is heading just the way I thought it would with people defending the trader, even though I have not mentioned him, and not knowing ANYTHING of the events of the last 2 months, and saying that newbies like myself come on here just to embarrass the trader.

 

Bear in my original question was

 

"Is there a governing body to report a rouge e bike trader/retailer to"

 

if not then so be it the mods may as well close this thread.

 

d8veh I would love to meet up again at a time and place to suit you

 

Thank you for making it clear that OnBike weren't involved....we wouldn't want anyone being mislead.

In my experience I have found that it's all too easy to get at loggerheads with dealers whatever they are selling. A misunderstood comment or action can soon fester and become much more than it actually is! the proverbial mountain in fact. In most cases all it needs is for someone to be the bigger person and apologise for the misunderstanding and offer to start afresh with an open mind regarding the others point of view.

In this case I have no axe to grind but I think asking about a governing body when one could find out easily online is just a smokescreen for what comes next.

My advice would be to go back and say something like.. look we got off on the wrong foot here can we forget all this and start again?

With regards to a receipt I am in a similar position as I do not have one and due to purchase circumstances I can't get one..

Please just re look at the facts of your argument with an open mind.

 

 

Sent from my SM-G920F using Tapatalk

May I ask is he based near to a famous Army Barracks

T

Hi

 

I cannot report here as it concerns the integrity of a trader who sells and posts on this site, His integrity has been questioned before in previous posts and because he is well respected by nearly everyone on this forum the OP who posted has always ended up being "flamed"

 

This person has a "Dark side" which has not been seen on this forum as he comes across as "Mr Nice Guy" so the only hope I have was either dealing with him direct result,,,,,,,, no chance,,,,,,,,,, or reporting his antics to a governing body.

 

I bought the bike and he is not prepared to honour the warranty despite the fact that it is new, and will not supply me with a bill of sale so that I can insure the bike.

 

Its a lot more involved than that but as I don't want to get "flamed" that's about it[

I think we have had dealings with the same person the way you are describing him. I purchased a Bike back in May this year my problem is still ongoing so I would not expect a speedy conclusion It just goes to show you cannot trust the reviews of these dealers to be truthful and genuine. Good Luck

T

I think we have had dealings with the same person the way you are describing him. I purchased a bike back in may this year and my problem is still ongoing so I would not expect a speedy conclusion I just goes to show you cannot trust Reviews to be truthful and honest. Good Luck

I think we have had dealings with the same person the way you are describing him. I purchased a bike back in may this year and my problem is still ongoing so I would not expect a speedy conclusion I just goes to show you cannot trust Reviews to be truthful and honest. Good Luck

 

The only way we can balance such reviews if they cannot be trusted is for you and pgchimp to state who the trader is.

 

If you don't do that, the imbalance of information remains.

.

Thanks Dave for sending me the link. It seems obvious it's me or Amps that the PG Chimp isn't happy with. I have PMd him to ask if I can assist.

 

Briefly...

 

A few weeks ago I was contacted directly by Alan (PGChimp) he seemed to think there was a problem with a bike supplied to him by On Bike. Rather than take the bike back to Worcester, Dave, (D8veh) very kindly offered to meet Alan in a local car park and checked out the bike to see if there was anything wrong. As far as Dave was concerned he could find nothing wrong with it.

 

Alan was still unhappy, but rather than involve On Bike because we knew some of the history and Alan didn't want to go back to Worcester, we collected the bike (free of charge) so we could inspect it here.

 

The bike did not arrive although we know it was collected by Tuffnells. As we wanted to look after this customer and felt for him as he used the bike on his daily commute we sent him a brand new bike immediately we found out the bike collected had been lost.

 

This second bike also was "lost" by Tuffnells!!!

 

Now two bikes out of pocket, we sent a third bike. However because of all the problems PGChimp had experienced with our courier, we upgraded the bike to a 575Wh model, again free of charge.

 

I was then contacted Alan's wife who asked for a bill of sale for the bike with the 575Wh battery, this was because Alan wanted to re-insure the bike with the £200 upgrade. I explained that as we had not supplied the bike in the first place we could not supply a bill of sale and as we had not charged for the upgrade I could not send an invoice for it.

 

I have to agree, that I may have a dark side, and I can get annoyed, especially when after in my opinion going well beyond the support offered by most to be attacked in an email and being told that I and people in my office have lied about the bikes being lost. I have a copy of that email and the emails between Tuffnells and I regarding the lost bikes if anyone is interested. I also have a letter of apology from Alan!

 

I have also offered a rack adaptor again free of charge as Alan was having difficulties fitting panniers, unfortunately we will not get them in stock until later this week. Maybe this is the problem?

 

I really don't know what else to do!

 

I have not been contacted by Alan except for PM asking for the rack adaptor and another saying maybe I could offer a solution to another problem that Alan has mentioned in another three emails, (not as yet received).

 

All I can say is that if you still have problems Alan, email me at dmiall@me.com I will see what I can do...

 

I should say that the first bike collected by Tuffnells has now arrived back in our warehouse! The other bike is still missing.

 

David

Edited October 17, 20169 yr by Wisper Bikes

I think we have had dealings with the same person the way you are describing him. I purchased a bike back in may this year and my problem is still ongoing so I would not expect a speedy conclusion I just goes to show you cannot trust Reviews to be truthful and honest. Good Luck

 

Hi Geome, are you referring to me?

 

Can I be of assistance?

 

All the best, David

A few weeks ago I was contacted directly by Alan (PGChimp) he seemed to think there was a problem with a bike supplied to him by On Bike.

 

So what pgchimp posted below was a deliberate lie:

 

However I would just like to say that Onbike at Worcester do not figure in this thread and are in no way involved.

.

It seems that way Tony, I understand from Alan that On Bike were the original supplier. However we took over the case to try and resolve the problem quickly. I was also interested in getting the bike back to the workshop to see if there was a problem, the Torque bikes are pretty reliable.

 

All the best, David

Edited October 17, 20169 yr by Wisper Bikes

We are seeing here the down side to posting openly on any Forum. All suppliers leave themselves in the firing line by a few that spoil it for everyone else, driving many manufacturers and suppliers away. Many friends in the Ebike trade think I'm crazy becoming involved!

 

I still believe the pros outweigh the cons and TBH I enjoy the banter and learn an awful lot so will continue, but it's not surprising that many are wary because of troll like activity.

 

Fortunately the majority here seem to see through the antics.

 

We sell thousands of electric bikes every year and of course some deliveries and sometimes bikes do go wrong, however we always put them right.

 

All the best, David

Id never have called you a Troll David

As this tale clearly shows.. there are two sides to most problems.

 

Sent from my SM-G920F using Tapatalk

As this tale clearly shows.. there are two sides to most problems.

 

Which reminds me of this thread and the comments left.

 

http://www.pedelecs.co.uk/forum/threads/major-problems-with-bosch-performance-system.23375/

 

Quite some time back and purley by chance, I found out more about this case, and what the OP neglected to state was that the bike was in a terrible state of maintenance, had been crashed, and that he had put a self tapping screw through the console, which made contact within.

 

People should be more careful before jumping in without first knowing the facts.

 

edit... As for having a dark side, would we really be human if we didn't.

Id never have called you a Troll David

 

Fol dee rol!!!

You would be amazed at how many times warranties are claimed for parts that have been smashed in accidents. In the majority of cases we take a view and replace the parts but we have had some real beauties!

Damn. ..... I never claimed when the screw worked loose and fell out of the stand in France.

 

Wired it up and when home robbed a screw from a light fitting. New rule is carry a screwdriver with me and tighten it up before a ride.

Which reminds me of this thread and the comments left.

 

http://www.pedelecs.co.uk/forum/threads/major-problems-with-bosch-performance-system.23375/

 

Quite some time back and purley by chance, I found out more about this case, and what the OP neglected to state was that the bike was in a terrible state of maintenance, had been crashed, and that he had put a self tapping screw through the console, which made contact within.

 

People should be more careful before jumping in without first knowing the facts.

 

edit... As for having a dark side, would we really be human if we didn't.

& you were the one who disliked my post above about new posters not telling the full story!

I have had a look back at Alan's emails. I think the issue is he worried about is the new bike has different serial numbers from the one originally supplied by On Bike. We did make an error when we sent the second replacement out and did not make a note of the battery and frame numbers. Alan has asked me to write to him stating that the bike and battery belong to him. I am of course happy to do this.

 

Last week I asked him to send me the numbers so I could compose the letter, thus far I have not had these details. As soon as I get them I can write the letter.

 

All the best, David

Edited October 17, 20169 yr by Wisper Bikes

& you were the one who disliked my post above about new posters not telling the full story!

 

Yep, it was an unnecessary comment which helped no one. The same as your latest as well.

Mmm ...., not the first time we've had a relatively new member on here starting a thread about a 'problem trader' telling half or less of a story.

 

Sometimes I think that we get posters on here doing similar in an attempt to embarrass the trader concerned into acceding to their unreasonable demands.

 

Absolutely bang on Wander!

 

All the best, David

Yep, it was an unnecessary comment which helped no one. The same as your latest as well.

Appears (on the facts we have) t'was true though!

Over and above it appear.

This thread started off as 'Rogue Trader' and 'Duff' deal.

So, having heard the facts, where is the Rogue and what was Duff?

People have unnecessarily had their reputations besmirched.