Vekkit = fraud ??

They do not reply to any correspondence.

If you send a message on Instagram, it will be blocked.

Hello. We don't answer any messages on Instagram, Facebook etc. You can contact us at hey[at]vekkit.com

Hi

 

I suffered the same issues as you seem to be having at the moment. But I finally did receive my kit. It took me 15 mins to install and everything works perfectly. My only issue with them at the moment is they owe me £105 and again are not responding to any messages. Its a shame really because the kit itself is very good and looks great on the bike when installed. They really need to look at how they deal with customers. Pavel and your team need to sort yourselves out you have a great product and continuing to mess people about will destroy your business. Your competitors put you to shame on customer service and your product is great. Please sort yourselves out.

 

Hi.

 

We cannot answer faster than 3-5 days like many other brands which produce e-bikes or e-bike kits(not just resell or rebrand china stuff). It's not because we don't want to answer - it's because the whole team working on solving production and shipping problems (new month = new problems, new delays with components for kits, new shipping rules, etc). Sure we can hire more people, make the price higher by 30-40% and answer all questions within a day. Or we can just buy "fake" reviews on Trustpilot as some other brands do. Instead of all this, we spend our time and budget not on aggressive Ads but on improving our kits and our new support ticketing system too (we plan to launch it 1-10th September). I'm sure that we'll be able to answer all e-mails within 1-2 days with this new system.

 

We issue all refunds on customs fees on the next working day after we receive an e-mail from the customer but processing takes up to 15 working days.

Edited August 19, 20214 yr by hey_pavel

Hi.

 

We cannot answer faster than 3-5 days like many other brands which produce e-bikes or e-bike kits(not just resell or rebrand china stuff). It's not because we don't want to answer - it's because the whole team working on solving production and shipping problems (new month = new problems, new delays with components for kits, new shipping rules, etc). Sure we can hire more people, make the price higher by 30-40% and answer all questions within a day. Or we can just buy "fake" reviews on Trustpilot as some other brands do. Instead of all this, we spend our time and budget not on aggressive Ads but on improving our kits and our new support ticketing system too (we plan to launch it 1-10th September). I'm sure that we'll be able to answer all e-mails within 1-2 days with this new system.

 

We issue all refunds on customs fees on the next working day after we receive an e-mail from the customer but processing takes up to 15 working days.

 

I will say this then, the work your team is putting in to improving the kit is definitely bearing fruit. Your kits are fantastic. Set up was easy and everything worked when powered up. I'm very impressed, my girlfriend has an e-bike and after seeing your kit and hitting the road she was impressed and said its much better than her bike and is very jealous. Everything is well made and even though I was frustrated the quality of the kit I received far outweighs any frustration I had before. So to all customers waiting for deliver hold out its definitely worth waiting for. Anyone thinking of purchasing this kit do it, you will not be disappointed.

Hi.

 

We cannot answer faster than 3-5 days like many other brands which produce e-bikes or e-bike kits(not just resell or rebrand china stuff). It's not because we don't want to answer - it's because the whole team working on solving production and shipping problems (new month = new problems, new delays with components for kits, new shipping rules, etc). Sure we can hire more people, make the price higher by 30-40% and answer all questions within a day. Or we can just buy "fake" reviews on Trustpilot as some other brands do. Instead of all this, we spend our time and budget not on aggressive Ads but on improving our kits and our new support ticketing system too (we plan to launch it 1-10th September). I'm sure that we'll be able to answer all e-mails within 1-2 days with this new system.

 

We issue all refunds on customs fees on the next working day after we receive an e-mail from the customer but processing takes up to 15 working days.

 

Have you tried to buy fake reviews on Trustpilot?

 

We have been working with them for a couple of years, they are hugely diligent and will remove anything that seems even slightly dodgy. They won’t remove bad reviews even if the reviewer has not bought product from the company they are reviewing! They live and die by their reputation, I trust them to the point that I read and act on their reviews before buying anything expensive.

 

If you have evidence of being able to buy reviews please pm me and I will personally take it up with them and report back here.

 

All the best, David

Have you tried to buy fake reviews on Trustpilot?

 

We have been working with them for a couple of years, they are hugely diligent and will remove anything that seems even slightly dodgy. They won’t remove bad reviews even if the reviewer has not bought product from the company they are reviewing! They live and die by their reputation, I trust them to the point that I read and act on their reviews before buying anything expensive.

 

If you have evidence of being able to buy reviews please pm me and I will personally take it up with them and report back here.

 

All the best, David

I personally know a company that does fake reviews on their products/services and I've see evidence of them from other companies.

I personally know a company that does fake reviews on their products/services and I've see evidence of them from other companies.

 

If you are certain of your facts, please PM me or email me with details. I’ll take it up with them and report back here

 

david@wisperbikes.com

 

All the best, David

I will say this then, the work your team is putting in to improving the kit is definitely bearing fruit. Your kits are fantastic. Set up was easy and everything worked when powered up. I'm very impressed, my girlfriend has an e-bike and after seeing your kit and hitting the road she was impressed and said its much better than her bike and is very jealous. Everything is well made and even though I was frustrated the quality of the kit I received far outweighs any frustration I had before. So to all customers waiting for deliver hold out its definitely worth waiting for. Anyone thinking of purchasing this kit do it, you will not be disappointed.

 

Thank you for setting the record straight TMc. Having read you before. I was on the verge of filing a complaint with my bank due to the lack of communication... So I'm going to wait nicely and leave them alone for a long minute...

 

My two cents to Pavel: I understand that you are overwhelmed but it costs you nothing to put a closable banner in the header of your site informing customers who ordered the kits to tolerate the lack of response due to the success of the product with the assurance that their orders are their top priorities for an unforgettable, super cool experience blah blah blah .... You get the idea, I guess, and that would be the bare minimum in my opinion.

 

And please don't see this as an admission of weakness in this style of communication, on the contrary it's just a) a sign that demand exceeds supply which is a marker that adds value to your product and b) you show the world that you care as much as your customers who are waiting to get their kits.

 

Oh and TMc, Would you like to post some pictures of your bike? I'm so curious

Thank you for setting the record straight TMc. Having read you before. I was on the verge of filing a complaint with my bank due to the lack of communication... So I'm going to wait nicely and leave them alone for a long minute...

 

My two cents to Pavel: I understand that you are overwhelmed but it costs you nothing to put a closable banner in the header of your site informing customers who ordered the kits to tolerate the lack of response due to the success of the product with the assurance that their orders are their top priorities for an unforgettable, super cool experience blah blah blah .... You get the idea, I guess, and that would be the bare minimum in my opinion.

 

And please don't see this as an admission of weakness in this style of communication, on the contrary it's just a) a sign that demand exceeds supply which is a marker that adds value to your product and b) you show the world that you care as much as your customers who are waiting to get their kits.

 

Oh and TMc, Would you like to post some pictures of your bike? I'm so curious

As requested

Wow, this is sick! It fits your bike perfectly! Do you feel the weight of the backpack when it's close to the saddle like this?And it looks like the remote has a better finish. The one pictured on the website looks kinda rough.. Thanks for sharing your bike with us! Can't wait!

Wow, this is sick! It fits your bike perfectly! Do you feel the weight of the backpack when it's close to the saddle like this?And it looks like the remote has a better finish. The one pictured on the website looks kinda rough.. Thanks for sharing your bike with us! Can't wait!

The weight of the battery isn’t noticeable, the bike feels very well balanced. Everything is finished to a high standard. I have had no issues with the kit. It was so easy to put together , everything worked and is still working perfectly. Please be patient, it’s worth the wait. You will enjoy your purchase

Oh yes, I will definitely be the most patient customer on earth! And your feedback will certainly tone down the tempers of some angry people on Vekkit and let it sink in until the kit comes to konk their doors as well

Vekkit is a fraudulent company.

I'm Korean and I ordered to the UK address.

 

- I ordered and paid on May 6th / vekkit.com (attached invoice)

 

-June 4th / When I inquired about the delivery schedule on Instagram dm, the answer was that it would be prepared on the 26th to 30th.

 

-We don't send the goods even after another month.

 

- July 29th / "I'll send it this week" has been answered.

 

-August 6th / The tracking number came out, but we only pick the label and don't actually send the goods.

 

-No matter how much I send dm after that, no answer comes. (Official account, related employee account, no answer or block.)

 

-On August 20th /[pedelecs.co.uk] forum, I posted that vekkit is like a scam, and I got an email right away. He said he couldn't send me the product, so I told him to cancel it. They told me to delete the post, so I said I'd get my money back and delete it. (Refund will take 15 to 22 days.)

 

-September 15th / I sent an e-mail asking when the refund will be made, but there was no answer.

 

-September 16th / I sent an e-mail asking when the refund will be made, and it was blocked.

 

At this rate, it is doubtful that the few people who post reviews that they received the product from [vekkit] may have manipulated it.

Vekkit's Instagram official account is still open.

The Instagram of all related employees has been changed to private. I saved a screenshot of some of them on Instagram, showing their faces.

This far, of course, will be seen by vekkit, who works here. If you don't take care of it right away, I won't stay still either.

It's really sad to read what happened to you StudioCorgi, as I also have an order pending for quite some time ...It's weird ... And I share your doubts although TMc posted pictures of his kit and yet he was also a bit apprehensive before receiving it at home... I don't know what to think anymore... But for sure, not responding to your customers is the worst thing you can do...

 

Pavel: Now it's your turn... I think you owe a public explanation. Don't you?

Edited September 26, 20214 yr by Rickhunter

Same experience here. No response to my e-Mails from Vekkit for 60 days now since the date i cancelled my order.

 

I even wrote a registered letter to their post adresse which returend to me because the adress from the website was unknown.

Edited September 30, 20214 yr by joshi23

***WARNING ⚠️***

 

Vekkit is not a trustworthy company - BEWARE.

 

They debit full payment for orders immediately, and then refuse to engage with their Clients, even long after orders are due to dispatch. They ignore all forms of contact, including formal Order Cancellation Requests, and will not refund monies paid. The posts above are not exceptional one-off cases: This is not a trustworthy operator and should be avoided.

Hi.

 

We cannot answer faster than 3-5 days like many other brands which produce e-bikes or e-bike kits(not just resell or rebrand china stuff). It's not because we don't want to answer - it's because the whole team working on solving production and shipping problems (new month = new problems, new delays with components for kits, new shipping rules, etc). Sure we can hire more people, make the price higher by 30-40% and answer all questions within a day. Or we can just buy "fake" reviews on Trustpilot as some other brands do. Instead of all this, we spend our time and budget not on aggressive Ads but on improving our kits and our new support ticketing system too (we plan to launch it 1-10th September). I'm sure that we'll be able to answer all e-mails within 1-2 days with this new system.

 

We issue all refunds on customs fees on the next working day after we receive an e-mail from the customer but processing takes up to 15 working days.

Hi.

 

We cannot answer faster than 3-5 days like many other brands which produce e-bikes or e-bike kits(not just resell or rebrand china stuff). It's not because we don't want to answer - it's because the whole team working on solving production and shipping problems (new month = new problems, new delays with components for kits, new shipping rules, etc). Sure we can hire more people, make the price higher by 30-40% and answer all questions within a day. Or we can just buy "fake" reviews on Trustpilot as some other brands do. Instead of all this, we spend our time and budget not on aggressive Ads but on improving our kits and our new support ticketing system too (we plan to launch it 1-10th September). I'm sure that we'll be able to answer all e-mails within 1-2 days with this new system.

 

We issue all refunds on customs fees on the next working day after we receive an e-mail from the customer but processing takes up to 15 working days.

 

PAVEL: Your response is a joke. I have sent 5 emails in the last 4 weeks (including since 10th September) seeking to cancel my order, and you have neither acknowledged nor responded to any of them. If your new support ticketing system is in place, then that, like the rest of your Customer Service, doesn’t work. SO USERS CAN’T HAVE MUCH CONFIDENCE IN YOUR TECHNOLOGY. It is simply untrue for you to say that you refund customers fees on the next working day after you receive any email. You do not. All I want is my order cancelled and my money back. PLEASE, I’M BEGGING YOU.

Several worrying posts here, no more answers from Vekkit and no reviews at Trustpilot (positive or negative) or elsewhere.

 

I really would like to order a kit but obviously not the smartest thing to do at the moment.

 

Looking forward to more information...

I was eager to buy their kit but I also haven't received any response. It didn't look good (particularly before purchasing) so I decided not to buy it. Contact stopped immediately some times ago.

***WARNING ⚠***

 

Vekkit is not a trustworthy company - BEWARE.

 

They debit full payment for orders immediately, and then refuse to engage with their Clients, even long after orders are due to dispatch. They ignore all forms of contact, including formal Order Cancellation Requests, and will not refund monies paid. The posts above are not exceptional one-off cases: This is not a trustworthy operator and should be avoided.

UPDATE: Vekkit have confirmed that my order has been cancelled - but 2 weeks on and there is still no sign of my money. And they still won't engage with emails.

I ordered in May, due July and nothing. Several emails re-sent once a week calmly said oh yes it’s being built, here’s a link to watch it’s progress.

Since August there’s been no movement to the build progress and for about 7 weeks it’s been stuck at ‘welding battery’ - near the end of the build process seemingly.

Guess what? No replies to any emails in these last 7 weeks….

[mention=26173]hey_pavel[/mention] you have my money (like you have many others’ ) - answer us!

I think it may be time for some social media action…

Same for me, I ordered at the end of May and was expecting delivery at the end of July. Last reply I received from Pavel was the 10th August where he told me mine was in production and should be shipped end of August. For the last 6 weeks or so, the status page has been carrying a banner stating:

We are very sorry but all current orders will be shipped after 1th, October because of a shortage of Nordic Semiconductors microchips, STM32 microchips, and 21700 li-ion cells used for our batteries. The lead time for Raytac modules with Nordic Semiconductors is 26-30 weeks and of course, nobody is ready to wait so much time. That's why we decided to migrate to other modules. It means that we should develop new PCBs, cases, mounts for PCBs, etc. The firmware will be the same because we really like how kits are stable and new modules allow us to use our current firmware. The whole team is working on this new version of Vekkit that's why we cannot answer all e-mails (we still answer urgent questions if something happened with a kit) but we promise that we'll answer all e-mails by 10th, September.

 

So, I waited until after the 1st October before trying to contact them, but have not received any replies. I still have some faith, as I like the product and still want it, but surely they should try to inform us the latest status and give us a reasonable estimate of when we are likely to receive our orders.

 

[mention=26173]hey_pavel[/mention] - also why don't you update the banner with the latest info or put an automatic reply onto your email with the latest situation. Failure to communicate just makes us nervous that we have been scammed. I really hope we haven't and that your problems will soon be resolved.

I am tired of this company. If they can't even respond before you get your kit, I can't imagine the day when you have a problem with it... If you get it. This company is unsustainable, a bunch of thieves who think they can get away with such an attitude.

 

I don't believe a word of it and I don't even trust them anymore. And as someone said on a Facebook post, all they do IF they respond to you is buy time to shove it up your ass. The SWYTCH community on their Facebook page knows about this...... A shame.

 

VEKKIT >>> You got an F for customer service and a C- for your product. Don't even mention reliability when you received it.... So Pavel, Aleksey, Dimitriy, Max, Marina, you are just thieving little clowns and you will get nothing from us!! I'm done, PERIOD!

Edited October 17, 20214 yr by Rickhunter

I ordered in May, due July and nothing. Several emails re-sent once a week calmly said oh yes it’s being built, here’s a link to watch it’s progress.

Since August there’s been no movement to the build progress and for about 7 weeks it’s been stuck at ‘welding battery’ - near the end of the build process seemingly.

Guess what? No replies to any emails in these last 7 weeks….

[mention=26173]hey_pavel[/mention] you have my money (like you have many others’ ) - answer us!

I think it may be time for some social media action…

Still stuck in 'welding battery' on the production line page?

Still stuck in 'welding battery' on the production line page?

Did you ever get your kit? I ordered same about a month ago. Now I'm wondering how to get my money back.... no correspondence after the initial receipt, no reply to any emails....

Did you ever get your kit? I ordered same about a month ago. Now I'm wondering how to get my money back.... no correspondence after the initial receipt, no reply to any emails....

Nope - request a chargeback from your card provider.