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I’ve only had my Giant Fathom E+ 3 for a month now and I am hearing a creaking sound when peddling. The sound seems to come from the pedals and handle bars area. I took the bike back to the shop where I bought it from and they tested to see if all the nuts were tightened properly and everything...

I recently bought myself a new eBike to replace my old Carrera Crossfire E. The bike I bought is a Giant Fathom E+ 3 and it’s a joy to ride and I am very pleased with it. However for my new eBike to last long I will obviously need to clean and maintain it. However, there is a problem when...

I have just bought myself a Giant Fathom E+ 3 eBike to replace my ageing Carerra Crossfire E and it is lovely bike. I decided to go for the Fathom E+ 3 over the E+ 2 because it was cheaper and if I want to buy a separate larger battery and replace the suspension fork for a better one then I can...

I have my eye on a Giant Fathom E +3 but I want the larger battery so I am interested in the Fathom E +2 because that has the 500wh battery and the Fathom E +3 has only 400wh. Anyway, my local bike shop only has the Fathom E +3 model in stock and on display but I’m put off buying because the...

I have been looking for a new ebike to replace my old Carrera Crossfire-E and I have seen two ebikes that have caught my eye but I don’t know which is better. I have a choice between the Cube Reaction Hybrid Pro 500 at my local electric bike shop and the Giant Fathom E+ 2 which I have seen in...

Currently I own a Carrera Crossfire ebike which I bought from my local Halfords in 2016 but I am having problems with the battery connection and it cutting off. I am also having problems with spokes breaking from time to time on the rear wheel. I recently visited my local electric bike shop and...

I have been having some connection problems with the battery on my Crossfire e-bike cutting out due to loose contact pins on the bike. I have had to use gorilla tape on the loose contact pins to keep them from moving and I have had to use gorilla tape to keep the battery from moving when...

I seem to have a problem with the battery on my Carrera Crossfire electric bike. I have had the bike for over two years now. When I press the button on the battery it makes a click sound and not turning on. I have had problems with the battery not turning on before but I’ve never had the weird...

Every time I fully charge my Carrera Crossfire eBike it only fully charges to 99% and never 100%. Is this normal? It’s been like this all the time since I bought the bike brand new from Halfords a couple of years ago.

I am needing a new tyre on the rear wheel of my Carrera Crossfire electric bike. I am looking at getting the Schwalbe Marathon Plus. The tyre size needed is 700x40c but the only size my local bike shop and local Halfords have in the Schwalbe Marathon Plus is 700x38c. Would this size be good on...

I am having the occasional problem on my Carrera Crossfire-e. Sometimes there is an continuous grinding sound coming from the crank set, chain, cassette when I am out cycling. The sound usually happens when I change gear. What could this be? Please advise.

The Crossfire-E tyres are cheap and nasty and I am fed up with the amount of punctures I've had on the tyre on the rear wheel. I am wanting to buy a good puncture resistant tyre as well as the new gel tubes to reduce the number of punctures I get. Any recommendations? Another thing is how easy...

Whilst cycling on my Carrera Crossfire-E I heard a snapping sound coming from my rear wheel. When I got off my bike I checked the spokes and one spoke has snapped broken. Since this has happened I have noticed my rear wheel is slightly buckled. Would I be able to buy a spoke and fix it and get...

I have been having an issue with the battery on my Crossfire-e electric bike since I bought it where sometimes the computer will not switch on even when I long press on the power button on the battery to reset. However, I have noticed that the pins that connect to my battery in the battery...

I was out cycling on my Crossfire-e bike over the weekend and whilst cycling a kept on hearing an strange intermittent screeching sound coming from my front wheel. The only way to get rid of the sound is when I slightly pull on my front brake but the sound returns. Anyway I got off my bike and...

Is it safe to wash Carrera Crossfire-E using water and hose? My Crossfire-E has got dirty with mud and I was wondering what the best way to wash an electric bike. Please advise.

I just noticed today that the membrane power button on the battery of my Crossfire-E is slightly worn and cracked. I am getting worried that rain water will get into the battery since this happened. Has anyone else had this problem with the power button and is there any covering I could use to...

I am very happy with my Crossfire-E that I bought a few months ago. However, I don't know if the battery is defective. Every time I fully charge the battery and go for a 6 miles ride (3 miles to wherever I am going and 3 miles back) the battery drops to around 70 and 75%. Is this normal? I am 18...

I was wondering has any fellow owners of the Carrera Crossfire-E successfully disconnected the speedometer display from the bike? The reason I ask is because I am wanting to use my Crossfire-E to go shopping and it means locking my bike in the town centre. However, I am worried I will get the...

When I am riding my Carrera Crossfire-E without pedal assist is it normal for the bike to ride like I am riding in sticky thick mud. Going downhill is fine without pedal assist but riding on level roads without pedal assist feels like I'm riding in sticking thick mud. I have also noticed that...