- Sep 22, 2012
Bike retailers have been largely avoiding their warranty responsibility for years.That's everything in consumer law, not just e-bikes. The retailer has the liability.
Most claims are dealt with on the basis: "We will contact the maker/importer and see what they say."
In other words, the retailer is no more than a message boy.
Enforcing rights can be difficult, so I can fully understand why some customers give up and pay for the repair themselves.
A small point about 50 Cycles, I see they have stopped selling Speed Kalkhoff bikes, but are offering several Riese and Muller HS 28mph Bosch motored bikes.
From what I can gather Kalkhoff/Impulse bikes of all flavours fail, but common sense suggests the Speed pedelecs would be even less reliable.