February 24, 201511 yr [quote Maybe better to buy from a dealer who is also a Bosch/Yamaha service centre like: http://www.onbike.co.uk/electric-bikes-category/haibike-electric-bikes "Haibike are the market leader in performance Electric Bikes. Haibike are designed and made in Germany with many types of E-Bikes available like ladies & gents Hybrid Bikes right up to Downhill full suspension mountain bikes. They are two different Motor options one made by Bosch and the other made by Yamaha. These systems all come with a Two year warranty. We are one of the only service centers in the UK for Bosch & Yamaha so you know when you buy your Haibike from us you will have peace of mind. We have many Demo Haibikes so you can try before you buy."]
February 24, 201511 yr The Bosch link is seriously outdated unfortunately....maxtrack and 50 cycles as BH dealers, and OnBike at the old address....and no Bosch service centres showing in the UK
February 24, 201511 yr We are also a Yamaha and Bosch service centre. We recently added Haibike to our range and our first bike has just arrived. There are quite a few Bosch certified dealers even if the link does not show it. I would guess less for Yamaha but expect this will increase in time. Perhaps certified dealers including us should make this clear, I will be reflecting this in our new website update. David
February 24, 201511 yr Is there a UK bosch service centre that all the smaller bike shops cam access?
February 24, 201511 yr Not sure why smaller shops would need one in the UK anymore than larger ones? The units are generally not supposed to be serviced, so if something needs replacing it goes back to Bosch... small or large shops the system is the same. And as shown above it works perfectly well. A good dealer is used to the systems, because its the same for pretty much all branded cycle components.
February 24, 201511 yr Any dealer know if the "replacement motors" from the Magura service centre are brand new units or refurbished units?
February 24, 201511 yr I contacted martin@e-bikeshop, no messing about. He gave me the option of taking my bike to him complete or just sending the motor back. I don't know why but I expected some sort of Bull Shtt to come into play somewhere along the line. Mainly because that seems to be the modern way of things. Not so, Martin had said that if I bought a bike from him, I'd be looked after in the event of any problems. True to his word, I have received excellent hassle free service. Thanks Martin No problem at all Ian, like you say we are here to look after you, not something every dealer can do efficiently, if at all. We are pestered on a daily basis with other dealers (no names mentioned) asking advice on issues like this. My answer is always, please learn how to support the products you sell. So much so, that if you phone the Bosch UK office at present, they will direct enquiries through to me. Something I need to speak to them about as it gets frustrating and we don't have the time to support everyone where a dealer has let them down. We like to focus on our own customers. This is elaborated all over our website, however we still get some purchasing elsewhere and then crying wolf to us when a problem arises after our support. I have to say no and then they try make us out to be the bad guys for not helping! I have done a few 'favour' jobs before to help people out, in the hope that they will think twice about purchasing through a proper eBike shop in the future. But that opens up a can of worms as they then rely on you, and I become the go-to-man as I helped them previously. :/ Any dealer know if the "replacement motors" from the Magura service centre are brand new units or refurbished units? In all the warranty cases I have dealt with its always 100% brand new components back from Bosch, they are very good for this. This also applies to the replacement Classic+ motors. All the best guys! Martin
February 24, 201511 yr No problem at all Ian, like you say we are here to look after you, not something every dealer can do efficiently, if at all. We are pestered on a daily basis with other dealers (no names mentioned) asking advice on issues like this. My answer is always, please learn how to support the products you sell. So much so, that if you phone the Bosch UK office at present, they will direct enquiries through to me. Something I need to speak to them about as it gets frustrating and we don't have the time to support everyone where a dealer has let them down. We like to focus on our own customers. This is elaborated all over our website, however we still get some purchasing elsewhere and then crying wolf to us when a problem arises after our support. I have to say no and then they try make us out to be the bad guys for not helping! I have done a few 'favour' jobs before to help people out, in the hope that they will think twice about purchasing through a proper eBike shop in the future. But that opens up a can of worms as they then rely on you, and I become the go-to-man as I helped them previously. :/ In all the warranty cases I have dealt with its always 100% brand new components back from Bosch, they are very good for this. This also applies to the replacement Classic+ motors. All the best guys! Martin It will be interesting to see how my warranty claim through a respected (non e-bike) Bike shop compares with how Martin has been able to deal with his customer here.. This job seems to have been sorted in a week, but I suspect that adding on initial correspondence it may have been slightly longer. My initial phone contact with the service dept at LBS was on 7th Feb with a follow up email containing bike serial number date of purchase etc sent next day....
February 24, 201511 yr It will be interesting to see how my warranty claim through a respected (non e-bike) Bike shop compares with how Martin has been able to deal with his customer here.. This job seems to have been sorted in a week, but I suspect that adding on initial correspondence it may have been slightly longer. My initial phone contact with the service dept at LBS was on 7th Feb with a follow up email containing bike serial number date of purchase etc sent next day....You are right, it actually took 10 days including a couple of emails back and forth. In fact Martin booked up the shipping to German before I'd even got the motor off the bike. I had to quickly get it unbolted and shipped to him on an overnight service.
February 26, 201511 yr More than happy to read a good advert, but in the interests of spoiling a good story with some facts... can you please explain this. So much so, that if you phone the Bosch UK office at present, they will direct enquiries through to me. Something I need to speak to them about as it gets frustrating and we don't have the time to support everyone where a dealer has let them down. We like to focus on our own customers. Martin Which UK Bosch office is this?
February 26, 201511 yr More than happy to read a good advert, but in the interests of spoiling a good story with some facts... can you please explain this. Which UK Bosch office is this? Why don't you pretend to be the customer... Google for Bosch, call them and then maybe we can have a chat?
February 26, 201511 yr Author That has just made my day. Just to clarify Martin, are you saying that you are saying that you are the UK office for Bosch? A yes or no answer will do. Edited February 26, 201511 yr by EddiePJ
February 26, 201511 yr All of us selling Bosch and Yamaha driven bikes will (should!) have received training in setting up, maintaining and fault diagnosing. As a Raleigh / Cyclelife dealer we (along with many others) attended the same courses as Martin recently. Of all the dealers out there Martin does a great job and has the confidence of most of us to do a thoroughly professional job and market the Bosch motors to the public. I do hope when (if) we get any problems with a Bosch component they don't refer me to him !!
February 26, 201511 yr Why don't you pretend to be the customer... Google for Bosch, call them and then maybe we can have a chat? Martin.... just an answer would have been good. Because I know what Bosch say about you... if you want me to quote them here I can.
February 26, 201511 yr Passive aggressive Passive-aggressive behavior is the indirect expression of hostility ........ Another source characterizes passive-aggressive behavior as: "A personality trait marked by a pervasive pattern of negative attitudes .......
February 26, 201511 yr Just can't abide reading an "advert" that's simply not correct, its misleading to everyone who reads this forum and disrespectful to all the other great shops in the UK, many of whom post on here, who are very capable of handling any issues with Bosch and are actually probably more qualified to do so.
February 26, 201511 yr Martin.... just an answer would have been good. Because I know what Bosch say about you... if you want me to quote them here I can. Purely in the interests of being a nosy old git I’d love to know. Please tell.
February 26, 201511 yr Purely in the interests of being a nosy old git I’d love to know. Please tell. I'll give Martin a chance to answer the question and see how things pan out.
February 26, 201511 yr The shame is Col that EddiePJ posted up a great bit of information which is, or could be, of a great help to many forum users, including me with a Bosch Gen 1 bike. A couple of other members posted about their good & bad experiences with different dealers. Then up you pop, as you often do, making assertions & knocking other dealers. You then start putting words like "advert" in quotes, again passive-aggressive behaviour. As for "............ and are actually probably more qualified ................." well I believe that the dealer I got my bike from has been dealing with Bosch eBikes far longer than KTM have. Many forum members on here have commented about what they consider your blatant advertising. Perhaps a look in the mirror might be appropriate before you continue any further mud slinging? It seems that you often try to draw other dealers into conversations, possibly when you have an agenda, & then get frustrated when they don't react. Perhaps a little less of attacking other dealers, a little less derailing threads & maybe contributing more, providing advice & assisting members with problems would restore our faith in you?
February 26, 201511 yr That has just made my day. Just to clarify Martin, are you saying that you are saying that you are the UK office for Bosch? A yes or no answer will do. No - Very far from it. Just saying that we have had calls forwarded from Bosch with consumers pointed directly to us for advice. Very frustrating indeed. Lets be clear, this is not Bosch eBike HQ / Magura in Germany. I believe its the UK call center for Bosch as a brand. I will also point out that we have had other shops & suppliers also directed to us also. One manufacturer in particular offering to front labour costs for our time. Not something I am interested in supporting. My time goes to my customers. Col - In response to your last comment, you probably know that our calls are in no way monitored / recorded. Therefore it will be difficult for me to prove the call to you. Not that I need to prove in any case. I know that I am correct. I wouldn't be ignorant enough to post publically something that then may backfire on us. Nor will I respond to any threats, or negativity. Thats not what the forum is for. I think that said dealers / manufacturers should put their time / efforts into promoting and eBikes throughout the UK - Not permit in a slagging match.
February 26, 201511 yr The shame is Col that EddiePJ posted up a great bit of information which is, or could be, of a great help to many forum users, including me with a Bosch Gen 1 bike. A couple of other members posted about their good & bad experiences with different dealers. Then up you pop, as you often do, making assertions & knocking other dealers. You then start putting words like "advert" in quotes, again passive-aggressive behaviour. As for "............ and are actually probably more qualified ................." well I believe that the dealer I got my bike from has been dealing with Bosch eBikes far longer than KTM have. Many forum members on here have commented about what they consider your blatant advertising. Perhaps a look in the mirror might be appropriate before you continue any further mud slinging? It seems that you often try to draw other dealers into conversations, possibly when you have an agenda, & then get frustrated when they don't react. Perhaps a little less of attacking other dealers, a little less derailing threads & maybe contributing more, providing advice & assisting members with problems would restore our faith in you? Second that. Well put Wander!
February 26, 201511 yr Both Martin and Col are very committed to driving their businesses forward. They show that in different ways, but I applaud the commitment of both of them. I'm sure Martin's claim to be the UK's biggest Haibike dealer is correct, and I'm sure Col has pushed KTM up the ebike pecking order. Both decent achievements, which don't happen by themselves.
February 26, 201511 yr The original topic was opened by Eddie... and he has posted this, so clearly he wasn't upset that I questioned a part of the statement you made. That has just made my day. Just to clarify Martin, are you saying that you are saying that you are the UK office for Bosch? A yes or no answer will do. I only picked you up Martin, when you changed a discussion thread into an advert for your business and used a statement could be interpreted the way you want it to be. Had you simply answered the question first time, this would have been done in two simple sentences. You avoided the question in a way a politician would have been proud of. So we can just be clear Bosch - the eBike company do NOT recommend you call Martins shop. If we can agree on this, my reason for getting involved in this thread is done.
February 26, 201511 yr Hi Col, Sorry didnt realise we were getting political. Sorry if you had read my feedback as an 'advert'.. Take of it what you like. Had you simply answered the question first time, this would have been done in two simple sentences. You avoided the question in a way a politician would have been proud of. Done it in one sentence actually. Not sure if you are missing something here, but, I didn't avoid the question, if you actually read back my very next post started with a NO! As for getting off topic I was just relating back to Phill's original post where he mentioned I looked after him to fix an issue his dealer had clearly not. So we can just be clear Bosch - the eBike company do NOT recommend you call Martins shop. Gotta love a play on words there Col did make me chuckle.. I was willing to go back and edit my post to say "Bosch UK". Just so you could get some sleep tonight as its clearly bothering you. However upon reading my original post I have originally stated Bosch UK anyway. So no biggie for the politicians of this forum. It does however highlight, the fact that the consumer regards Bosch as being BOSCH and its clear that consumers are contacting BOSCH UK to seek support for BOSCH products that they have bought in the UK. Bosch clearly operate their eBike support through their dealers. It does also highlight their has been a breakdown between consumer and the dealer as it begs to ask the question why they were contacting Bosch in the first place as the dealer is there to support the products that they offer. Anyway, back on topic: My initial phone contact with the service dept at LBS was on 7th Feb with a follow up email containing bike serial number date of purchase etc sent next day.... How are you getting on Phill? It's been almost 3 weeks now, so here's hoping to you having your issue resolved and you are back out on your eBike? Oh and last but not least lets all remember to smile and get on :) Regards Martin
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